Leo Burke Email & Phone Number

Berkley, Mi, Us

Washington, Dc, Us

Aviation safety inspectors are responsible for ensuring that commercial operators and private aviation companies operate safely. They inspect aircraft, equipment, and procedures to ensure that they meet all relevant safety standards.Aviation safety inspectors may also be tasked with investigating accidents or incidents to determine their causes. This information is then used to make recommendations on how to prevent similar events from occurring in the future.

Hanover, Md, Us

Senior Project Manager for the Annual Open Enrollment Implementation. April 2022 to PresentLed project management efforts and planning efforts for the Cisco Systems Employee Benefits Open Enrollment program, during the implementation of a new benefits portal provider. Helped the team move to Phase II, which covered the Annual Open Enrollments efforts for all US & Canadian employees. Coordinated planning with internal Cisco business and technical teams, as well as external vendors and service providers. Used the Miro brainstorming tool and ideation practices to develop plans and schedules. Moved mature processes in Smartsheet, Excel & Project. Managed complex project planning efforts in testing and moving to production sub-phases. Leading daily stand-up meetings and action tracking. Coordinating and tracking results. Program Manager for the Cisco Covid Response Program. February 2022 to PresentOrchestrates the efforts of a team of senior executives, in employee care/benefits, facilities management, human resources, and technical team focused on pandemic response and the Return to Office program. Efforts included:• Leading daily stand-up meetings and action tracking. Coordinating and tracking results. • Technical involvement with Workday teams managing integration into the native environment. • Develop contingency plans for response to emergent threats.

Zurich, Zurich, Ch

Serves as a senior consultant to a Tier One automotive supplier leading a complete analysis of one of the client's critical business areas.

Zurich, Zurich, Ch

Responsible for leading the Managed Placement Offering (MPO). This is Modis' enhanced recruiting process that combines business process outsourcing with our world class recruiting team to provide our clients with the right candidates for their large staffing needs.

Arlington, Va, Us

Led the implementation of a cybersecurity training program for an international client. The program consisted of forty individual training courses and role-based curriculum to train individuals to staff the client’s Security Operations Center (SOC). • Responsible for program management, financial reporting and performance and development schedules. Gained experience with Instructional System Design, Curriculum Development, Learning Management Systems and Instructor Lead Classroom training. • Coordinated program management efforts and resolving customer issues • Led a team of Instructional System Designers and Cybersecurity Subject Matter Experts using the ADDIE model for instructional design. • Completed Raytheon Program Manager (PMX) Level VI.

Completed Airline Transport Pilot (ATP) Certification Training Course and passed FAA ATP written exam. Passed DC9 FAA Oral Exam. Completed SkyWest Airline’s Indoctrination and Bombardier Canadian Regional Jet (CRJ 200) and Douglass DC9 Ground School. Completed FMS Programming Course, Procedures Training and 40 hours of Level D Aircraft Simulator in each aircraft.

San Jose, Ca, Us

Engagement Manager, Technical Services Business Optimization (2016 – 2017)Utilize knowledge and analytics of sales and delivery practices as well as business markets to improve service sales for Cisco’s one hundred largest global accounts. Facilitate strong cross-functional collaboration to improve service sales penetration. Provides executive presentations to Sales and Services leaders. • Developed a strategy and vision to communicate service sales opportunities to executives leading the 100 largest Cisco accounts. • Developed and presented detailed analytics models of sales penetration, warranty attach sales and revenue data for the largest accounts. Focused on reducing the cost at the account level.• Identify the impact of contract structure to the divisional bottom line. • Participated on a global sales process improvement team. Changes protected divisional revenue and profit. Senior Business Consultant, Cisco Consulting (2015 – 2016)Led the implementation of Cisco Meraki Wi-Fi solution at three thousand Dealerships across the US and Canada.• Deescalated this program from a critical status to a routine delivery. • Led the cross functional interface with Ford Marketing leaders, Ford IT staff, Dealership owners and technical staff, third party installers in the US and Canada. • Identified opportunities for analytics gathering and the application of big data analysis to drive customer behaviors in the retail environment. Expanded the use of analytics and reporting for the client and at the dealership level.• Communicated and demonstrated system capabilities at Dealership meetings and in one on one conversations.• Coordinated project management efforts, resolving customer issues for dealerships and client management at the account level.• Led the effort to integrate multiple disparate financial systems and provide detailed billing info to the customers. This reduced the billing cycles from over six months to just thirty days.

Consultant/Senior Business AnalystLed the team which performed a detailed review of large Health Insurance Service Provider Call Center operations, in the wake of the first year of ACA implementation. Provided extensive operations analysis and client relationship management. • Coordinated the efforts of a cross functional team which identified efficiencies and business process improvements in call center operations, staffing model, staff development, training cycles, telephony software, data center operations and telecom costs. • Restructured the staffing model, training program, and recruiting pipeline. • Met weekly with the CEO, CFO, CIO and COO as part of the project steering committee. • Final recommendations totaled $8M in annual savings for the operation.

Global, Us

Responsible for managing P&L, people leadership for a global delivery team. Led and restructured the team providing daily reporting and analytics needs for more than a hundred global clients. Provided governance oversight for Global Data Warehouse implementation. Provided governance oversight for conversion from legacy Remedy to a ServiceNow. Reported to executive leadership and provided creative solutions to process and personnel issues, and risk mitigation strategy. Extensive international travel to provide a leadership presence for delivery, reporting and analytic teams. • Developed enterprise performance analytics across multiple Service Delivery centers which provided executive level analysis of operational costs. • Provided internal management and business consulting.• Led Global Metrics and Reporting team through restructuring and process redesign. Reorganized a siloed, account specific team into a production environment supporting hundreds of accounts with standard tools and reports. • Led extensive business process re-engineering efforts in all ITIL areas. Made efficiency improvements to improve margin contribution. Eliminated 1,100 daily, weekly, other periodic and ad hoc reports. Shifted team to dashboard based reporting. Developed, motivated and mentored my team through continual staff reductions and reorganizations.

Nuneaton, Warwickshire, Gb

Directed all aspects of business systems design and IT Operations for a privately held startup company developing amphibious vehicles. Performed extensive business process design. Led, developed and mentored team members. • Managed implementation of the SaaS (cloud) based PLEX Enterprise Resource Planning (ERP) for all business and manufacturing functions, from accounting to plant floor, including materials tracking and plant schedule. Integrating engineering designs from Catia V5 and SmarTeam, into Plex ERP.• Implemented and enforced a disciplined change control across all corporate systems. • Negotiated software licensing contracts for Plex and Catia. • Redesigned and tracked BoM cost analysis and tracking system.

Houston, Texas, Us

Account Delivery Manager for HP Business Process Outsourcing accounts, which utilized Global Delivery infrastructure and services. Delivery Director responsible for oversight of twelve pre-merger HP accounts. Responsible for HR and financial leadership and service deliverables. Participated in the HP/EDS Acquisition team. Represented Global Asset Management capabilities and processes. Developed integration plans. Led an internal review of HP OS’ global delivery capabilities and recommended changes to HP Outsourcing Service’s senior leadership team. Also led an internal cost reduction effort that netted out $10.3M dollars in savings over two years through operational efficiencies.Led a team focused on resolving delivery issues on a GM contract. At risk was more than $1M per month in penalties from GM. Successfully met SLAs and avoided penalties. Americas Lead and Product Manager for IT Asset Management. Responsible for the ITAM delivery organization, from pursuit and deal review, through implementation and delivery. Oversight of technical and delivery operations. Refocused and motivated a disjointed group into a confident, successful delivery team.Americas Delivery Manager, GM Engineering Workstations. Managed the Americas Delivery and led the global business and non-technical operations.Global Delivery Manager, Johnson Controls. Initially brought in to during a senior executive level escalation. Resolved issues and expanded contract scope from North America to a global delivery. Went from customer escalation to referencable account, while doubling the seat count. Daimler/Chrysler PC Global Project Americas Delivery Manager. Cost reductions during transition alone exceeded $100K per month. Account Delivery Manager for Blue Cross Blue Shield of Michigan, HP’s most referenced OS account in the Americas. First Runner up in Outsourcing Magazine’s “Outsourcing Partnership of the Year” award.

Master'S Certificate In Project Management, Project Management

Pursued Master Of Management, Management Science

Bgs, Business, Political Science