Leo Campos

Leo Campos Email and Phone Number

Sr. Director, Shared Services @ LawnStarter
Leo Campos's Location
Orlando, Florida, United States, United States
Leo Campos's Contact Details

Leo Campos personal email

Leo Campos phone numbers

About Leo Campos

With over two decades of experience as a transformative business leader, I excel in driving strategic organizational change and optimizing processes. My expertise spans operations management, cutting-edge technologies, and business analytics, underpinned by a deep understanding of change management. I have a proven track record of optimizing operations through effective business process outsourcing strategies, consistently delivering impactful and lasting improvements across all areas of the organizations I lead.My goal is to elevate customer experiences and also to consistently drive substantial cost-savings, improve quality, while surpassing organizational goals. Throughout my career, I've demonstrated unwavering commitment to excellence, consistently delivering impactful results in dynamic and challenging business landscapes.Key Achievements Include: ✅ Optimized reorder processing during the COVID-19 pandemic by adjusting automated order criteria for both high and low-risk customers. This eliminated manual workflows for 22 FTEs, reducing turnaround time by 50%, and increasing reorders by 50%, all without impacting business operations.✅ Transformed the work pipeline by fully automating the manual process for 10K orders, empowering front-line associates with seamless efficiency✅ Launched online application order scheduling with full patient self-service functions using RPA, resulting in a cost savings of 10 FTEs✅ Analyzed and revamped operational processes by implementing lean methodologies, specifically unbundling booking and billing functions. This initiative doubled operational workflows and streamlined product delivery from 9 days to just 1 day, achieving a remarkable 70% reduction in resources.✅ Revamped the $22.5B specialty pharmacy value stream, aligning eight business functions strategically. Employing a governance model, data analytics, and collaborative sessions, I presented an efficiency prioritization and a thorough 3-year project plan to the CEO and COO. This effort notably cut operations by an impressive 40%.✅ Formed and led an 8-member cross-functional team to overhaul service metrics post-M&A. Evaluated existing processes, implemented improvements, and expanded the team twofold. Successfully revitalized relationships with all 16 clients, earning recognition for exemplary processes and saving over 1,000 shipments valued at approximately $5M.

Leo Campos's Current Company Details
LawnStarter

Lawnstarter

View
Sr. Director, Shared Services
Leo Campos Work Experience Details
  • Lawnstarter
    Sr. Director, Shared Services
    Lawnstarter Aug 2024 - Present
    Austin, Tx, Us
    With expertise in Strategy & Transformation, Training, Quality, Knowledge Management, Workforce Management, and Systems Configuration, I partner with senior executives to drive measurable business outcomes and operational success.Strategic Leadership: Spearheaded the development of the 2025 roadmap, aligning 10+ cross-functional teams on strategic initiatives projected to drive a 15% increase in revenue, 20% boost in operational efficiency, and significant innovation.Program Management: Designed and implemented detailed project plans across 5 key initiatives, achieving 100% on-time delivery and directly contributing to $200K in cost savings through optimized processes and resource allocation.Process Optimization: Led the integration of two departments, reducing redundancy by 30% and expanding the Knowledge Base team, which improved enterprise documentation accuracy by 40% and reduced agent training time by 20%.Workforce Optimization: Expanded the Workforce Management team’s scope to include sales and operations, increasing forecasting accuracy by 25% and cutting resource allocation errors by 35%, resulting in a 10% reduction in operational costs.I excel in translating strategy into actionable plans, driving transformation, and delivering results that align with organizational goals. By building scalable solutions, optimizing processes, and fostering collaboration, I deliver lasting impact in dynamic and fast-paced business environments.
    View
  • Lawnstarter
    Sr. Director, Operations Strategy And Transformation
    Lawnstarter Feb 2024 - Aug 2024
    Austin, Tx, Us
    Championed a cross-functional initiative with Sales and Technology teams, achieving a 10% increase in customer retention through targeted effortsLead multiple change management initiatives within operations, driving efficiency and eliminating waste.Orchestrated product releases and ensured operational readiness and quality assurance.Formalized and implemented strategies for continuous process improvement, optimizing workflows and enhancing organizational performance.Collaborated with Product, Engineering, Training, Knowledge Base, and Ops teams to achieve strategic objectives.Drive innovation and leverage technology to streamline operations and drive business growth.
    View
  • Lawnstarter
    Director Of Process Improvement
    Lawnstarter Nov 2022 - Jan 2024
    Austin, Tx, Us
    Introduced in-app customer chat, converting 20% of inquiries to more efficient processes.Boosted revenue by 25% through personalized account management and strategic provider positioning.Led the creation of user-friendly onboarding for new service providers, enabling their sustainable success on the platform.Proactively tackled fraud issues, saving $100k and securing our financial stability and brand.Streamlined decision-making and dispute resolution, cutting processing time by 25% and saving $150k annually.Launched Enterprise and Operations governance, overseeing 14 successful deployments in 12 months.Facilitated cross-functional strategy sessions, evaluating over 100 pipeline ideas for operational improvements.Analyzed 300+ customer satisfaction inputs, pinpointing focus areas and executing successful improvement plans.
    View
  • Walmart
    Product Management - Health And Wellness
    Walmart Jun 2022 - Nov 2022
    Bentonville, Arkansas, Us
    Engineered a sophisticated product prioritization matrix, collaborating seamlessly across functions to establish a resilient delivery schedule that optimized resource allocation.Formulated and collaborated with the engineering team to implement a quarterly labor capacity model, strategically aligning resources with key product initiatives to enhance operational efficiency.Orchestrated and oversaw the credit card encryption conversion initiative, orchestrating a seamless rollout across all Walmart stores to bolster data security and compliance standards.
    View
  • Alliancerx Walgreens Prime
    Principal - Operations Support
    Alliancerx Walgreens Prime Aug 2019 - Jan 2022
    Deerfield, Il, Us
    Directed comprehensive operations, shared services, and orchestrated the digital transformation and implementation of Robotics Process Automation (RPA) at an enterprise level, resulting in heightened efficiencies and substantial cost savings.Conducted thorough analyses to identify system and process gaps, leading the charge in implementing operational improvement initiatives and programs. This proactive approach enhanced the customer service experience, fortified quality standards, and expedited overall efficiencies.Navigated the transformation of reorder processing during the COVID-19 pandemic, strategically adjusting criteria for automated order processing. This initiative eliminated manual workflows for 22 FTEs, accelerated turnaround time by 50%, and increased reorders by 50%, all without disrupting operations.Streamlined and automated the work assignment pipeline for 10,000 orders, eliminating the need for manual processes and enhancing front-line associates' productivity.Successfully launched an online application order scheduling system with full patient self-service functions using RPA, resulting in a substantial cost savings equivalent to 10 FTEs.Collaborated closely with the IT team to manage the program for operations, developing business cases and defining roadmaps for business priorities, ensuring the seamless delivery of continuous improvement efforts.Strategically repurposed RPA bots to address critical events, such as unexpected freezing temperatures in Texas, showcasing adaptability and responsiveness to unforeseen challenges.Evaluated failed external communications and collaborated with Operations and IT teams to develop a solution that bridged the gap between process deficiencies. This initiative resulted in a savings of over 2.5K labor hours.Innovatively designed supply kits to simplify the selection process for integrating multiple supplies into an order, significantly accelerating efficiencies for Pharmacists.
    View
  • Nuance Communications
    Global Director, Finance Operations
    Nuance Communications May 2017 - Feb 2019
    Burlington, Ma, Us
    Directed onshore and offshore PMO teams, overseeing 3 direct reports and 5 Senior Managers, while propelling organizational growth through streamlined operations and relentless improvement initiatives.Pioneered lean methodologies to optimize booking and billing processes, slashing operational workflows from 9 days to 1 day and achieving a remarkable 70% reduction in resources.Slashed a ~6-month backlog of customer ticket issues by over 90% through turbocharged workflow processes and dedicated financial experts, resulting in a 50% reduction in cycle time and substantial savings from customer credit requests.Skyrocketed quality delivery by 50% through the implementation of robust employee and defect prevention programs.Delivered over $1M in cost savings by spearheading the research, assessment, and execution of Business Process Outsourcing (BPO) initiatives.Engineered and implemented standardized staffing models across multiple global offices, culminating in a 25% surge in production.Founded and staffed two new offices, deploying the PMO for laser-focused process automation and the Finance Program Management Office for the global standardization of Lean processes.
    View
  • Express Scripts
    Chief Product Owner, Transformation
    Express Scripts Feb 2014 - Dec 2016
    St. Louis, Mo, Us
    Led a matrixed, cross-functional team comprising 40 indirect reports to implement change management strategies, spearhead innovative service offerings, and oversee tollgate review processes. Successfully launched 150+ new ideas and solutions from diverse users and experts.Strategically re-engineered the end-to-end $22.5B value stream of the specialty pharmacy by orchestrating collaboration among 8 distinct business functions. Utilized a governance model involving data analytics assessments, brainstorming discovery sessions, and efficiency prioritization. Delivered a comprehensive project roadmap and efficiency plan to the CEO and COO, resulting in a remarkable 40% reduction in operations.
    View
  • Accredo - An Express Scripts Company
    Operations, Strategy & Continuous Improvement
    Accredo - An Express Scripts Company Aug 2010 - Feb 2014
    St Louis, Us
    Directed the operations of a 750-member team across three sites, implementing best practices, eliminating redundancies, and aligning technology design with Lean processes. This initiative resulted in the establishment of a continuous improvement division.Innovatively designed Work In Process (WIP) dashboards and visual management tools to precisely measure productivity, achieving a remarkable 30% increase in order processing efficiency.Assembled a cross-functional team of 8 members to overhaul underperforming service metrics post-M&A. Through rigorous evaluation of existing processes and strategic improvements, the team doubled in size, revitalized relationships with 16 clients, earned recognition for exemplary processes, and saved over 1,000 shipments worth approximately $5M.Guided the Insurance team through M&A activities, standardizing insurance processes and uncovering a cost savings of $7M.Orchestrated the project selection process, evaluating business needs to identify high-impact initiatives and achieving savings totaling $10M.Led the acquisition responsibilities during the $28B merger between Express Scripts and Medco, securing upwards of $54M in savings.Enabled strategic process improvement initiatives, reducing cycle time by 40%, and eliminating a longstanding backlog of customer inquiries.Globalized operations by integrating and managing Business Process Outsourcing, resulting in the elimination of costs equivalent to 20+ Full-Time Equivalents (FTEs).
    View
  • United Space Alliance
    Integration Manager
    United Space Alliance Oct 2000 - Aug 2010
    Houston, Tx, Us
    Revolutionized NASA's Space Shuttle Program across multiple sites by spearheading the delivery of top-level requirements and documentation. Successfully met Service Level Agreement (SLA) expectations for both the Houston and Kennedy Space Centers, achieving a noteworthy 60% acceleration in product cycle time. Maintained an exceptional 99.8% quality error rate over a consecutive 5-year period.As a Lean Green Belt coach, conducted four training sessions, each with 25+ attendees, certifying over 100 Green Belts and ensuring the seamless integration of Lean principles.Effectively project-led and delivered multiple Lean Six Sigma Green Belt initiatives, culminating in a collective annual savings exceeding $9M.
    View
  • The Lentz Group
    Marketing Associate
    The Lentz Group Oct 1999 - Oct 2000
    Performed tasks pertaining to media relations and created newsletters. Coordinated focus groups and public meetings.

Leo Campos Skills

Process Improvement Six Sigma Program Management Integration Leadership Configuration Management Team Leadership Lean Manufacturing Visio Management Training Cross Functional Team Leadership Quality Assurance Project Management Analysis Microsoft Office Business Process Improvement Technical Writing Business Process Project Coordination Outsourcing Aerospace Change Management Microsoft Project Requirements Management Process Flow Strategic Planning Acquisition Integration Minitab Leadership Development Balanced Scorecard Operations Management Due Diligence Team Building Rfp Assembly Lines Rfp Preparation Facilitation Business Transformation Operations Kaizen Customer Service Continuous Improvement Healthcare Strategy Dmaic Software Documentation Earned Value Management Sharepoint Testing Systems Engineering Proposal Writing Sow Linear Regression Sla Anova Ms Project Microsoft Office Suite

Leo Campos Education Details

  • Florida State University College Of Law
    Florida State University College Of Law
    Health/Health Care Administration/Management
  • Milligan University
    Milligan University
    Communications
  • Clear Lake High School
    Clear Lake High School

Frequently Asked Questions about Leo Campos

What company does Leo Campos work for?

Leo Campos works for Lawnstarter

What is Leo Campos's role at the current company?

Leo Campos's current role is Sr. Director, Shared Services.

What is Leo Campos's email address?

Leo Campos's email address is lc****@****att.net

What is Leo Campos's direct phone number?

Leo Campos's direct phone number is (818) 575*****

What schools did Leo Campos attend?

Leo Campos attended Florida State University College Of Law, Milligan University, Clear Lake High School.

What are some of Leo Campos's interests?

Leo Campos has interest in Science And Technology, Children, Education, Disaster And Humanitarian Relief.

What skills is Leo Campos known for?

Leo Campos has skills like Process Improvement, Six Sigma, Program Management, Integration, Leadership, Configuration Management, Team Leadership, Lean Manufacturing, Visio, Management, Training, Cross Functional Team Leadership.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.