Leo Castro Email & Phone Number

San Juan, Puerto Rico

Jalisco, Mexico

• Strategically planned and managed golf, spa, fitness, and tennis facilities at Four Seasons Hotels and Resorts in Jalisco, Mexico.
• Led teams to create innovative golf and wellness programs, enhance operational efficiency, and maintain luxury standards for exceptional guest experiences.
• Implemented continuous improvement initiatives to uphold the resort's reputation as a premier destination for holistic wellness and leisure.

Jalisco, Mexico

• Oversaw spa and fitness operations at Four Seasons Hotels and Resorts in Jalisco, Mexico.
• Developed innovative wellness programs to enhance guest satisfaction and service quality.
• Implemented strategies to optimize operational efficiency and maintain luxurious experiences aligned with the brand's prestige.

Beverly Hills, California, United States

• Oversaw daily operations of pool, pool deck café, and fitness center at Four Seasons Hotels and Resorts in Beverly Hills, California.
• Ensured highest levels of guest satisfaction, safety, and cleanliness standards, while managing staff performance.
• Implemented efficient operational processes, coordinated with departments, and developed innovative fitness programs.

Beverly Hills, California

• Oversaw operations of a Forbes 5-star spa, pool facilities, fitness center, and café in Beverly Hills.
• Managed daily operations, coordinated with departments, and implemented strategic initiatives for guest satisfaction.
• Focused on staff training, operational efficiency, and maintaining luxury standards at a prestigious location.

Orange County, CA

• Provided comprehensive financial planning services including life insurance, retirement planning, and investments.
• Advised clients on strategies to achieve financial goals and tailored plans to meet individual needs.
• Developed strong client relationships through personalized service and trust, contributing to the financial well-being of the Orange County community.

Huntington Beach, California

• Led pre-opening strategic planning and execution for Aarna Spa, including staff recruitment, service menu development, and operational procedures.
• Focused on delivering a world-class spa experience, enhancing guest satisfaction, and establishing the spa as a premier destination in Huntington Beach.
• Ensured a smooth opening and ongoing success, significantly contributing to the overall reputation and profitability of Paséa Hotel & Spa.

Riverside, California

• Developed and implemented training programs to ensure high service standards and guest satisfaction.
• Monitored performance and provided feedback to enhance guest experience.
• Addressed guest inquiries and resolved issues with professionalism.
• Ensured a consistent and exceptional guest experience at The Mission Inn Hotel & Spa in Riverside, California.

Riverside, California

• Managed resort spa operations at Kelly's Spa, ensuring efficiency and guest satisfaction.
• Coordinated staff, addressed guest inquiries, and managed inventory to uphold high service standards.
• Ensured a clean, organized, and welcoming environment through effective leadership and attention to detail.

Brea, California

• Managed guest treatment services at Glen Ivy, ensuring exceptional experiences and satisfaction.
• Oversaw therapists, coordinated treatment schedules, and resolved guest inquiries with professionalism.
• Maintained a serene and welcoming environment through meticulous attention to detail and team leadership.

Brea, California

• Managed daily operations at Glen Ivy in Brea, California, ensuring guest satisfaction and staff efficiency.
• Coordinated service delivery, handled guest inquiries, and resolved issues promptly to maintain a welcoming environment.
• Led with professionalism to ensure a seamless and exceptional guest experience.

Brea, California

• Maintained spa cleanliness and organization to create a serene environment for guests.
• Provided exceptional service info and support to guests, ensuring a welcoming experience.
• Managed inventory efficiently and assisted therapists with various tasks.

High School Diploma, General Studies, 3.83

Activities and Societies: AVID, Honor & AP Courses

Kinesiology And Exercise Science