Information Technology Analyst
Current• Work with Apple products, Macs, iPads and iPhones, as well as PC's, including migration, imaging and setup.• Fix Active Directory issues, Outlook and Gmail issues, Network, Shared and Google Drive issues aswell as VPN and connectivity problems.• Hardware assistance on iPads and Macs through the GSX system, Software assistance through JamFprogram and iPhone management through the Verizon portal.• Troubleshot with Schoology, Infinite Campus, SeeSaw, Office 365, PowerSchool, Cisco Unity, Clever,EdPlan, and other course programs and apps.• Pull reports from Campus SQL queries• Assist in transition between in-person and virtual/remote learning and work, and a transitioningticketing system.• Customer service calls with students, guardians and staff