Leodevina V. Email & Phone Number

Florida

1. Handles incoming and outgoing calls. 2. Help customers find answers to their invoicing questions3. Remind customers that their invoice is past due4. Collect and processed payments

Brisbane, Australia

1. Handles email inquiry and product specific questions. 2. Processed invoice and payments3. Research and creates presentations4. Keep records of customer interactions, process customer accounts, and file documents5. Maintains customer records by updating account information and account creation. 6. Resolve customer issues through social media7. Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos, and news)8. Communicate with followers, respond to queries in a timely manner and monitor customer reviews

Santa Rosa Beach, Florida

1. Provide floor support, learning sessions, coaching & feedback to agent2. Assists in driving metrics of the team3. Monitor closure of service levels regularly4. Monitor performance and quality scores of the team5. Take escalation and manager calls6. Submits and update requested EOB and PRA7. Update Member and Provider information in the system8. Keep track of all escalated and manager concern for proper resolution9. Screening new applicants through one on one interview

Teleperformance is a global company, the company is specialized in customer service, technical support, call center, debt collection, and social media. My work in Teleperformance is associated with the line of business that I was assigned to which is AT&T Uverse blue. AT&T Uverse blue caters to new clients who wish to apply for the service tv, internet and phone service for which we run a credit check, validate service address and making sure that the services that we will be offering would be the best fit for our customers giving more value towards their chosen service. We also cater to existing customers who have questions about their bill, features, and benefits, term, promotions even technical concerns.

Banawa

1. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.2. Maintains customer records by updating account information.3. Opens customer accounts by recording account information.4. Identify and assess customers’ needs to achieve satisfaction.5. Provide accurate, valid and complete information by using the right methods/tools.6. Keep records of customer interactions, process customer accounts, and file documents.7. Resolve customer complaints via phone.

1. Writing reports, company brochures and similar documents2. Assisting with promotional activities3. Helping to organise market research4. Organizing and hosting presentations

Region Vii - Central Visayas, Philippines

1. Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.2. Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.3. Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.4. Documents human resources actions by completing forms, reports, logs, and records.Updates job knowledge by participating in educational opportunities; reading professional publications.5. Accomplishes human resources department and organization mission by completing related results as needed.

Communication Arts, Education

Bachelor Of Arts - Ba, English Language And Literature, General