• Act as social media coordinator, designer, writer, project manager, Avionte software administrator, and HR marketing associate for Staffing & Payroll company. • Automated 15% of duties, increasing efficiency, and implemented new branding within first 3 months. • Create and manage internal and external communications, including job listings, social media, website, and client resources (blog and quarterly newsletter).• Research and propose new strategies for employer branding and digital marketing.• Enhancing employee and community engagement with community and internal events and rewards.• Handle project timelines and tasks using project management tools (e.g. Trello).• Analyze and report on social media, job boards, and software performance.

• Demonstrate exceptional account management skills, overseeing a diverse portfolio of 3 accounts at a time, ensuring accurate sales reporting, deductions, and streamlined processes.• Implemented the Scrum framework by analyzing the company’s operation logistics, resulting in a remarkable 20% boost in productivity and a significant reduction in turnaround time by approximately 2 weeks. • Manage and aid in a wide range of services, including system administration (Salesforce and non-Salesforce), business analysis, technical writing, proofing, editing, graphic design, branding services, technology support, data migration, and e-commerce administration, effectively meeting clients’ diverse needs while driving sales and enhancing brand visibility. • Develop comprehensive training materials and guides for employees using Adobe InDesign, Microsoft Word, Microsoft Publisher, Google Docs, Google Slides, Canva, Tango, LucidChart, or Loom.• Maintain accurate and organized documentation related to design specifications, production processes, and project timelines, ensuring smooth workflow and easy access for cross-functional teams.• Develop high-quality visuals, illustrations, and layouts for various digital and print media, such as advertisements, social media posts, website content, and packaging, utilizing graphic design software and tools.• Provide branding support by creating brand guidelines, marketing collateral, and visual assets that maintained a consistent and cohesive brand identity.

• Coordinate various business needs by facilitating stakeholder meetings, managing the budget, assisting in securing funding, and implementing Scrum framework using Scrum Master and Product Owner skills.• Improved customer service management by implementing organizational systems and processes, resulting in enhanced satisfaction for current and future clients. • Prepare reports and dashboards on academic and institutional data, facilitating informed decision-making.• Formulated strategic plans for the institution's stakeholders.• Established operational policies and procedures and made any necessary modifications based on analysis of operations, demographics, and other research information.• Developed curricula and recommended curricula revisions and additions after meeting with stakeholders.• Anticipated project obstacles and adjusted procedures to maintain steady progress.• Provided assistance to faculty and staff in duties such as teaching classes, conducting orientation programs, issuing transcripts, and coordinating fundraisers for an expansion project.

• Customized and integrated Salesforce platform (Sales and Service Cloud) from their former sales and CRM SaaS, HubSpot. • Analyzed business needs by interviewing stakeholders and SME’s and built a mock-up Salesforce instance in a sandbox. • Created custom applications for various business needs within Sales Cloud.• Created and used sandboxes for implementation plan before launching into production, including testing permission sets, profiles, data migrations, custom objects, custom page layouts, custom applications, dashboards, flows, workflows (outdated), apps from AppExchange, and various integrations (e.g. Google Drive and Slack).• Collaborated with teams to develop clear and easy-to-understand documentation, including guides, tutorials, and instructions for their instance.• Observed production, developmental and experimental activities in sandboxes to determine operating procedures and detail for user guides and training manuals. • Created an extensive database for documentation and training materials for current staff to access easily within shared network drive in Windows and their Salesforce Knowledge.

• Facilitated training, upskilling, and retooling of newly-hired employees.• Managed different IT Support Staff during the onboarding of four school staff onto new system.• Created online documentation guides/manuals for all media, IT, and network support needed to help Media Specialists and IT Support Staff at each school, increasing their productivity by 20%.• Guided and helped teams set up four schools’ technology for every room after the school’s remodeling, totaling over 120 classrooms and common areas 1.5 weeks before due date.• Performed hands-on fixes daily which included installing/upgrading software, implementing file backups, resetting passwords via Google Suites Admin and Azure Active Directory, configuring applications, and fixing technology (mainly computers, printers, and projectors) if needed.• Commended for averaging 50 tickets/week independently and assisted with over 20 tickets/week with schools' media specialists in need of extra help.• Implemented ticket system for level 2 problems above media specialists' range and resolved them within 24 hours.