Leo Fernandez Email & Phone Number

Texas, United States

I’m taking a temporary break from my professional career to focus on personal development, family, and exploring new opportunities. During this break, I’m refining my skill set for future challenges.

San Francisco, California, Us

As the only developer-native open source management platform, FOSSA has the broadest license inventory and vulnerabilities database available. Full integration with your existing CI/CD pipeline provides more complete, continuous visibility and actionable insight much earlier in the SDLC. For the first time, teams can collaboratively shift left and audit, analyze, control, and remediate OSS issues right in their existing workflows.

Armonk, New York, Us

12 weeks immersive bootcamp where I learn frontend and backend web development. Some of the technologies covered were full-stack: HTML5, CSS3, JavaScript, jQuery, Node.js, Express.js, React, Database Theory, MongoDB, MySQL, Command Line, Git, agile methodology, API Interaction, Json, CICD, Ajax.

Palo Alto, Ca, Us

Provide unrivaled product knowledge and proven skills to help large organizations streamline deployment and improve operations of their End User Computing platform (Workspace One, Mobility) as part of their Digital Workspace journey.Primary responsibility for understanding customer’s roadmap and use cases, becoming a trusted advisor.Ensure customers needs and challenges are communicated and understood by Executives and functional teams.Health monitoring by creating a Customer Success Plan that tracks milestones and measure progress against the plans, projects.Adoption customer retention by sharing customer feedback with BUs and R&D for product development

Palo Alto, Ca, Us

Acts as primary focal point for technical questions, ideas andhurdles. Provide an inroad to AirWatch product expertsand present your needs for inclusion in future product releasesCoordinates your AirWatch issue management, overseeingescalations and tracking issues through resolutionDevelops mobile strategies for a pre-defined set of businessunits, geographies, and AirWatch solutions. Work with youto ensure your strategies align with the objectives of designatedlines of businessLeads twice yearly business reviews with your teamCoordinates briefings and deep dive sessions with AirWatchproduct experts on topics that are pertinent to yourenvironment and objectivesSupporting problem resolution management, optimizing your organization’s use of the AirWatch Mobility suite, making best practice recommendations including third-partysystem integration, delivering access to AirWatch experts and tools to help optimizethe performance of your implementation.

Fort Lauderdale, Fl, Us

Building relationship and support to most elite Citrix’s largest customers. Primary point of contact for any complex critical issue for Citrix main portfolio products: Xendesktop, Provisioning Services, Xenapp and legacy products. Deep Citrix knowledge allows me to Troubleshoot and resolve problem to minimized business impact. Partner with internal teams to bring resources to resolve issues within SLA. Proactively maintaining relationship to understand customers Citrix environment and needs. Participated in cross team projects, made contribution to the Citrix Knowledge base site by writing up articles based on issues and experiences. Reproduce customer issues on internal Citrix labs by mirroring customer environment.Become customer trusted advisor for any Citrix best practice and recommendation of any large implementation.

Fort Lauderdale, Fl, Us

Fort Lauderdale, Fl, Us

Provide senior support and Implementation for Citrix Xendesktop 4 xendesktop 5 and Xendesktop 5.5Assist and Support for Citrix provisioning services 5.6 and provisioning 6.0Troubleshoot and senior support for Citrix Edgesight 5.3 and Edgesight 5.4Focused on in-depth problem analysis of most Citrix products and integration into enterprise-wide mixed environment Write up of KB article to the Citrix knowledge support site.

Fort Lauderdale, Fl, Us

Provided technical assistance for Citrix Presentation Server 4.5, Xenapp 5 & 6 products with printing and streaming specialization Focused on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environmentsSolid performance, problem resolution and closing casesOff-line engineer (OST) Level 2 for Q1 2011, handling and closing high priority case, reproduce customer’s issue in-house labs. Attended Escalation meetings every week, brought up new issue found, solution, etc. Obtained two required Citrix certifications; CCA and CCAA

Company specialized in Information Technology outsourcing solutions for small businesses where I was solely responsible for the maintenance and monitoring of ten separate client sites. Specific responsibilities included:Management of Windows server 2000, 2003 and 2008DHCP, DNS, WINS and Active directoryInstalling and troubleshooting Windows XP and VistaPerforming backups and restorations using Symantec Veritas Backup ExecConfiguration of Cisco devices such as Firewalls ASA5505, 5510 and Pix, IPsec L2L Connection, Switches, Cisco Catalyst Express, and Cisco VPN connection for remote users.Maintaining network connectivity between main office and branchesKnowledge of Citrix Presentation Server Console (Publish application, reset accounts, Install Citrix client)Management of Windows Software Update Services (WSUS)Deploying and monitoring Cisco Smart Care, Trend Micro, and Symantec AntivirusConfiguration and troubleshooting of Cisco UC520, IP phones, IP Communicator and Cisco Teleworker

Us

Position specialized in telecommunications and networking for a high-volume manufacturing environment, including almost 3,000 nodes for manufacturing and 40 switches for the 1,000+ end users, supporting Win2000, XP, server 2003, PCs imaging , support peripherals and printers. Responsibilities included:Management of Active Directory 2003; Groups, policies, permissionsPerformed server installations, configurations, updates and applied patches to both servers and PCsNetwork Monitoring, installation, and problem resolution; 100+ Nortel switches and 1,000+ active PC’sManage server backup and restorationProvided deploy updates and patches for Symantec AntivirusSwitch installation and configuration; Nortel and Cisco switchesInstalled and managed VPN ConnectionsData center experience

Us

Help Desk function responsible for the installation and setup of user computers, including hardware installation, software installation and troubleshooting in a Windows environment. Software included; Win98, XP, NT, SAP, Business Objects, Microsoft Office, and Hyperion Financial Solutions. PC and Laptop troubleshooting plus Help Desk SupportMonitored user ticket system for problem resolution (Cerberus and Clarify)