Leo Fernandez Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona Area, Spain

As a Plan Manager, my main responsabilities include data management, reporting, liaising on a daily basis with client contacts, organising training sessions, coordinating issues resolution with different departments (call centre, Operations team, back office).My Team leader role covers: managing a small team of plan managers, coaching, training, coordinating various tasks and projects.

Barcelona Area, Spain

As a supervisor, my main tasks included: team management, coaching, call monitoring, complaints follow-up, liasing with client/business. I helped coordinating the department relocation to our London office.

London, United Kingdom

- Co-ordinating translations into several languages of technical manuals such as software user’s guide- Liasing daily with clients and external vendors- Proof-reading technical translations from English into French/Spanish- Using translation softwares such as Trados- Quickly resolving any issues or delays that occurred in the translation process