Leonardo Franco Email & Phone Number

• Developed and implemented new functionalities in the ERP system
• Created RESTful APIs using Laravel
• Integrated the product with other third-party services
• Bug resolution and adjusts in SQL queries to improve performance
• Created an internal system that facilitated the control and measurement ofindicators through integration with Jira. This system assisted the teamlead in goal management of the team
• Collaborated with the development team by providing ideas to improvethe quality of deliveries, emphasizing quality testing

• Developed and implemented new functionalities in the ERP system
• Created RESTful APIs using Laravel
• Integrated the product with other third-party services
• Bug resolution and adjusts in SQL queries to improve performance
• Created an internal system that facilitated the control and measurement ofindicators through integration with Jira. This system assisted the teamlead in goal management of the team
• Collaborated with the development team by providing ideas to improvethe quality of deliveries, emphasizing quality testing

• Execution of integration and end-to-end tests in the local environment andbeta testing
• Conducting API tests using Postman
• Implementation of automated testing project (Cypress)
• Creation of system mind maps
• Development of spreadsheets for bug management, enhancements, andsprint tracking
• SQL (MySQL, PostgreSQL)

• Customer service via phone, chat, and email
• Troubleshooting issues related to the ERP system
• Opening tickets for the development team
• Developing periodic training sessions on ERP system modules for clients
• Technical support for the Point of Sale (POS) system
• Monitoring and conducting system implementation for new clients

• Customer service via phone, chat, and email
• Technical support for various systems, environments, and equipments(desktops, laptops, smartphones)
• Troubleshooting and resolution of issues, bugs, and errors
• Fault detection and routing of calls to resolver groups, according todocumentation
• Knowledge of ITIL processes
• Experience with Active Directory, ITSM, ServiceNow, SAP, LogMeInRescue, MS Office, Windows, and others

• Gestão de caracteres
• Organização e gerenciamento da grade de programação
• Realização de programas jornalísticos e leilões ao vivo
• Monitoramento de áudio e vídeo de programas televisionados
• Edição e exibição de clipes, vídeos, filmes, propagandas, etc
• Canais: Canal do Boi, AgroCanal, ConexãoBR e Novo Canal

Internet Systems

Bachelor'S Degree, Computer Science

I attended up to the fifth semester.