I partner with the Global Operations and Enabling Technology teams to ensure that they get the best results from each other, across all lines of Nielsen business and around the globe,- Direction and input for strategic business cases- Single point of contact for escalations and cross-functional initiatives- Foster alignment and create visibility at senior levels of both organizations

Skills: Process design, Project management, Six Sigma, Lean, Product development • Leading large cross-functional teams through business process design projects • Translating complex processes into simple words and graphics• Facilitating and coaching other co-workers to make creative data-driven decisions• Developing databases and SQL tied to Spotfire reporting to reduce non-value-add work

Skills: Project management, Process improvement, Team managementRecognized with national Circle of Excellence Award for Innovation & Improvement, 2010• Planning and directing data collection, quality improvement, and hardware replacement projects across the Scaled National sample (22K homes)• Designing new performance and quality improvement initiatives, implementing same among 1K employees across US to support yearly $1MM productivity targets• New report SLA: reduced cycle time 95% and +100% throughput, delighting 200 users• Reporting key data to external and internal clients to consistently meet contracts• Managing a team of 5 FTE project generalists, re-org for hard savings of $25K/year.• Improving any owned processes to increase team productivity, soft savings $35K/year.

Skills: Managing up, Leading virtual teams, Data mining and analysis, Process improvement• Planning, implementing, and monitoring systems to improve TV meter data quality• Representing US Field Operations as a stakeholder in application design, development, testing, and certification, as well as in emergency responses• Improved processes supporting $2MM productivity gain from reorganizations • Creating ad-hoc solutions to data quality and performance issues identified by TV ratings clients, drafting client responses, delivering 100% accurate results on-time.• Developing a rigorous process of data capture, analysis, and action for buried data

Skills: Team management, Data mining and analysis, Narrating with data, Process design • Supporting the doubling of Nielsen’s flagship sample in two years, enabling the retirement of the National Hispanic sample• Developed team to see 15% talent exported vs. 5% separated. Expanded to from 7 to 10 FTE.• Developing and executing plans of action for accreditation and public relations issues• Field Ops representative in system and software development life cycle• Creating training and reference materials for remote Field force, presenting via web

• Led a team of 5 FTEs• Designed and implemented cross-training curriculum, materials, and competency validation

• Daily analysis and troubleshooting of Nielsen TV metered data• Contacts to external national field force (200+) with direction and assistance• Interviewing and cultivating relationship with Nielsen TV panel homes via phone calls

I started off on the night shift, cold-calling homes in Spanish, to get them involved in the Nielsen TV ratings.I worked my way up to quality assurance (call monitoring & coaching), then to training interviewers and quality staff.