Leo L. B. Araujo Email & Phone Number

Pittsburgh, Pennsylvania, United States

Beckley, West Virginia, United States

Responsible for: - Leading, overseeing, and coordinating all customer service, sales, training, logistics, and marketing efforts. - Managing employees and lead day-to-day responsibilities. - Assisting with customer service to ensure overall customer satisfaction, including training/feedback of employee performance - Managing accounts receivable - Managing direct reports to maximize productivity, efficiency, and potential - Establishing and maintaining relationships with… Show more Responsible for: - Leading, overseeing, and coordinating all customer service, sales, training, logistics, and marketing efforts. - Managing employees and lead day-to-day responsibilities. - Assisting with customer service to ensure overall customer satisfaction, including training/feedback of employee performance - Managing accounts receivable - Managing direct reports to maximize productivity, efficiency, and potential - Establishing and maintaining relationships with individual and business customers to maximize opportunities - Weekly and monthly business forecastAchievement: - #1 Flagship BM in WV Group (Feb 2022) Show less

Lewisburg, West Virginia, United States

- Lead, oversaw, and coordinated all customer service, sales, training, logistics, recruiting, and marketing efforts of 2 different locations, including GBV Airport retail and Private Aviation needs- Managed employees and lead day-to-day responsibilities- Assisted with customer service to ensure overall customer satisfaction and constantly provided training and feedback to employees- Managed accounts receivable- Managed direct reports to maximize productivity, efficiency, and… Show more - Lead, oversaw, and coordinated all customer service, sales, training, logistics, recruiting, and marketing efforts of 2 different locations, including GBV Airport retail and Private Aviation needs- Managed employees and lead day-to-day responsibilities- Assisted with customer service to ensure overall customer satisfaction and constantly provided training and feedback to employees- Managed accounts receivable- Managed direct reports to maximize productivity, efficiency, and potential- Established and maintained relationships with retail and business customers to maximize opportunities and increase business profitability- Achieved #1 Branch in Total Income (October/November 2021) in WV Group- Achieved #1 Overall Branch Performance in WV Group (November 2021) Show less

Bluefield, West Virginia, United States

- Lead, oversaw, and coordinated all customer service, sales, training, logistics, and marketing efforts- Managed and lead day-to-day responsibilities- Primary responsible for overall customer satisfaction- Managed accounts receivable- Managed direct reports to maximize profitability and efficiency- Established and maintained relationships with retail and business customers to maximize opportunities and increase business profitability

Beckley, West Virginia, United States

Assisted BM in all functions, but was primarily responsible for:- Setting daily plans with employees,- Updating employee sales performance and providing feedback/analytics for improving- Providing 1 on 1 mock-up sales for improvement- AR invoices and collections- Forecasting weekly reservation and planning- Setting employee/driver schedule- Spot checking vehicle cleanliness- Reviewing/depositing cash box

Princeton, Wv

Duties and responsibilities:- Scheduling reservations- Processing rental contracts (policies, optional coverage sales, and requirements)- Providing excellent customer service- Managing open contracts by communicating with insurance companies, body shops, dealerships, customers- Forecasting daily availability of vehicles- Proper maintenance scheduling of fleet vehicles

Bluefield, Wv / Bayonne, Nj

Responsible for the coordination of sales pods and in-store sales efforts of our clients' products inside the largest retail stores in the U.S (Costco, Walmart, Sam's Club) in order to increase their market share in the local area.

Athens, West Virginia

Training/Practice Design; Technical, Strategic, and Mental Coaching (including Match coaching); Seeding Insight, and Racket Stringing.

Sao Paulo, Brazil

Responsible for database analysis, monitoring, management, activation, linking and customization for customer service centers through MS Access and Excel.

Sao Paulo, Brazil

Responsible primarily for Customer Service Support and Retention of troublesome orders. Other responsibilities included Customer Service Quality Control (Training/Feedback) and Technical Support.

Sao Paulo, Brazil

Responsible for sales and service efforts through online tools (chat/email) as well as phone handling during high traffic hours.