Quang Linh Le Email & Phone Number

London, England, United Kingdom

Review daily sales and report to store manager at the end of the day, write weekly and monthly reports on the store's sales and spending.Research and launch new products and services with customer-centric orientation. Stay in touch with suppliers, create purchase orders whenever needed.Find solution to increase operational efficiency, streamline operations. For example, creating an automatic appointment booking system, customers will book an appointment instead of calling the store, as a result reducing the time to make an appointment with the customer.Analyze in detail the requirements, interests and characteristics of each age group. For example, a group of customers aged 20-30 will demand more about product quality and more diverse designs. Instead, the group of customers from 40-50 years old emphasizes on service quality, they want a good service experience, rather than diverse product designs.

Ha Noi

Possessing good communication skills, when communicating directly with students to receive feedback on the quality of the lessons, find out the difficult problems that exist. Communicating with the company's guest departments constructively and efficiently and effectively. Find ways to increase the number of students for the center by collaborating with the Marketing team to find potential customer groups. Together, the marketing team and I created a campaign targeting children from 4-8 years old and emphasizing the message that "What could be more wonderful than when children can speak fluently with at 2 languages". We showed parents the great benefits of learning English early, and the campaign was a huge success. When in 2019, we had a total of 300 students from 4-8 years old participating in the course.Ability to analyze external environmental conditions and internal circumstances of the company to come up with a reasonable competitive strategy. At that time, based on Porter's five forces analysis, I assessed that: firstly, the competition between English centers is a direct competitor based largely on price. Second, pressure from significant competitor is high (cheap online English courses). Third, Buyers have a bargaining advantage because there are many similar centers that compete on price. From that analysis I suggested to the Center Manager that the Differentiation Strategy would be the appropriate choice and wrote a report analyzing why. That strategy has been successful as we have become a pioneer in creating effective novel learning experiences that bring a lot of value to our students.