Leonardo Alves De Souza Email & Phone Number

São Paulo, São Paulo, Brasil

- Development and implementation of operations processes for Samsung's e-commerce in latin countries (Peru, Chile, Mexico and Colombia).- Focal point of the Operations team (responsible for manage internal resources, organize and align the communication team with manager). - Support and manage the demands of subsidiaries, related to order management: monitoring orders, payment, delivery and systemic problems and consequent correction actions (Jira Software), contacting technical… Show more - Development and implementation of operations processes for Samsung's e-commerce in latin countries (Peru, Chile, Mexico and Colombia).- Focal point of the Operations team (responsible for manage internal resources, organize and align the communication team with manager). - Support and manage the demands of subsidiaries, related to order management: monitoring orders, payment, delivery and systemic problems and consequent correction actions (Jira Software), contacting technical support, peer areas and other teams, to ensure that the end customer can access products and services on their e-commerce channels.- Development and sending of reports, regarding to orders monitoring, sales, stock and promotions.- Update of SKUs in the e-commerce system (SAP/Hybris). Show less

São Paulo, São Paulo, Brazil

- Performance in administrative marketing activities, related to campaigns, promotions, livestreaming and other sectors of the company. - Working with the Products Team, identifying and dealing with bugs, testing and implementing new systems and developing Feature requests, according to the company's needs.- Participation in projects related to the website/app launches and updates.- Structuring, improvement and implementation of internal processes and with peer areas.-… Show more - Performance in administrative marketing activities, related to campaigns, promotions, livestreaming and other sectors of the company. - Working with the Products Team, identifying and dealing with bugs, testing and implementing new systems and developing Feature requests, according to the company's needs.- Participation in projects related to the website/app launches and updates.- Structuring, improvement and implementation of internal processes and with peer areas.- Preparation of internal materials and training, such as onboarding for new employees and guidebooks for internal tools.- Organization of events, both for team engagement and training. Show less

Barcelona, Spain

Spanish - Intesive course - Level C1- Spanish skills (reading, writting, listening and speaking).- Cultural immersion activities and real-world interactions- Living with a Spanish family and adapting to a new cultural environment- Effectively communicating across cultures

São Paulo E Região, Brasil

Activities:- Updating and controlling the information in the internal KPI’s;- Mapping and implementing critical processes;- Construction of action plans focused in productivity improvement;- Elaboration of status report and presentation of results.

São Paulo, Brazil

Activities:- Collaboration with business analysts in projects to different financial companies;- Elaborating internal KPI and updating reports;- Support in team’s solutions of problems.

São Paulo, Brazil

Activities:- Elaborating and updating KPI from all the company areas;- Creation of project reports;- Collaboration with mapping processes.

Master Of Business Administration, Physical And Online Retail

Activities and Societies: Final Thesis: Creation of a scientific article Title: Selling products associated to streaming platforms.

Marketing Digital

- Management of Social Media Strategy in different tools: - SEO / SEM improvement - Advertising in Google AdWords, Facebook Ads, Instagram.

Curso De Inglês - Vancouver, Canadá - 90 Horas, Idiomas, Nível B2

English Intensive course - Level B2 - Cultural immersion in Vancouver, Canada. - English skills (reading, writting, listening.

Bachelor Degree, Business Administration

Activities and Societies: - Top student (highest grade point average) - School Tutoring for 1 semester. - Counselling (meeting.