Experienced and knowledgeable Information Technology Professional. Experience with network infrastructure, Servers, Synology NAS, SAN, VMWare host and appliance, configuration, installations, upgrade, and implementation.

• Performed various duties as Sr. Support Analyst such as maintaining SLA’s, coordinating & training junior technicians.• Imaged desktops and laptops using Norton Ghost with corporate image.• Support USG Headquarters; 700+ end users.• Support Sales and remote environments; 200+ users.• Perform all RMA Repairs & Warranty issues.• Responsible for Asset management.• Provide Support for desktops, laptops, PDA’s, printers, & peripherals.• Document procedures.• Provide end-user education on new systems.• Troubleshoot various network connectivity issues.

• Served as a team member in a group of 9 technicians.• Responsible for SLA’s.• Responsible for technology discovery, client refresh, imaging, salvage, and deployment of new equipment.• Image desktops and laptops with corporate image using Norton Ghost.• Troubleshoot, repair, and configure equipment for a network environment.• Provide phone support for end-users.