Leo Mclaughlin Email & Phone Number

Corning, New York, United States

Horseheads, New York, United States

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Area manager, Western Pennsylvania and West Virginia.

Polaris, Ohio

Columbus, Ohio

• Recruited to turn around $600K sales deficit in Baltimore, MD location.
• Earned 92% customer satisfaction rating by ensuring customer needs are met, complaints are resolved, and service is quick and efficient.
• Decreased turnover rate to 13% by focusing on staff retention and developing recruiting strategy to provide optimal staffing.
• Resolve 100% of conflict arising from transition of operations from third-party retailer, including merchandise return issues.
• Achieve payroll plans by developing specific goals to prioritize, organize, and accomplish work and forecasting staffing needs.

York, Pennsylvania

• Fast-track promotion to manage 12 units located within 350-mile radius covering Pennsylvania, Maryland, Delaware and Virginia.
• Increased sales by 6.8% for by planning and coordinating advertising campaigns and sales promotions, and educating staff about merchandise.
• Adjusted retail sales goals and procedures for each unit based on goals set for entire region.

Cleveland, Ohio

• After selling more than $90K in first 3 months as sales associate, promoted to oversee all women’s and girls’ shoe departments.
• Examined demand and pricing to confer with buyers and increase sales, expand markets, and promote business.
• Responsible for department retail sales, staff training, assignments, scheduling, merchandising, and staff.