Leo Melanson Email & Phone Number

Minneapolis, Mn, Us

Deliver in depth product demonstrations of Calabrio’s Workforce Optimization Suite for key stakeholdersEngineer solutions for Calabrio’s largest partner Cisco with integrations to cloud and hybrid platformsHelp drive adoption of AI-driven analytics tools to enhancing data-driven decision-making for customersPresent value of Calabrio’s Quality, Analytics and Workforce Management suite Articulate details of API integration to Salesforce, ServiceNow, Epic and all major CRM and ERP vendors2022 Pre-Sales award for exceeding quota2023 President's Club award

Provide consulting and contracting services for the construction and banking & loan industry.Assist clients with migration to cloud-based software for inspections and reporting for construction loans. Provide guidance on residential construction projects, product selection and subcontractors along with supervision of projects and management of work crews. Manage bidding, planning, scheduling and inspections of all subcontractors and provide regular project reports and weekly updates. Hold and maintain Massachusetts construction supervisor license.

Guildford, Surrey, Gb

Helped organizations to address security in the contact center by reducing risk to fraud and data breach by making their contact centers PCI DSS compliant. With our Cloud, SaaS and Hybrid options, we removed the customer’s contact center, IVR, network, VoIP and call recording platforms from PCI scope, thereby reducing the infrastructure exposed to potential security breaches and dramatically reducing the cost of PCI compliance.https://semafone.com/

Morristown, New Jersey, Us

Worked with federal Civilian and DoD accounts supporting Avaya Gov business partners and systems integrators. Focused on the UCaaS and CCaaS portfolio as well as Communication Manager, Session Manager, AS 5300, WFO, CMS, Breeze and SDN Fx.Held a US Government Top Secret clearance.

Fairfax, Virginia, Us

Ca

Provided pre-sales support on the Named Account team, dealing with large Enterprise customers such as EMC, Philips, Boston College, Brown University and LL Bean.

Ca

Provided pre-sales technical support to Nortel Sales Engineers in North America for Enterprise VoIP products.