Leo Moncada - M.S Hrm Email & Phone Number

Ballsbridge, IE

London, England, GB

• Manage the HR & Training functions at both Riggs and Lyle DC Hotels - with 181 rooms and 191 rooms respectively with over 250 associates at both properties.
• Revamped and developed a new associate culture and values at both hotels.
• Assisted and developed HR, recruitment and retention strategies that improve associate engagement, reinforce standards, enhance communication and retention.
• Implemented a new training framework and streamlined the onboarding and orientation process.

Washington, District Of Columbia, US

• Manage training and development function at The Watergate Hotel - with 336 rooms and 250 associates. - A 4 stars Forbes rated hotel.
• Developed a new comprehensive training structure and implemented learning strategies to drive business, improve associate engagement and enhance standards.
• Achieved 4 stars on Forbes list of luxury hotels in 2020, growing 10 points in six months following the launch of in-house Forbes training.
• Manage and oversee quality metrics and associate performance management; achieved 5% growth on all Guest Opinion Survey (GOS) staff metrics.
• Executed and assisted with HR departmental initiatives as temporary acting AHRD (e.g., Career fairs, launch of Associate Opinion Survey (AOS), associate functions, employee relations issues)

Chicago, US

• Assisted the HR function at Hyatt Regency Bethesda - with 390 rooms and 135 associates.
• Assisted with recruitment, performance management, associate health and safety, insurance claims, disciplinary procedures, HR metrics, training and development. (FMLA, 401K, and J-1 visas)
• Speardheaded several projects to improve internal communications and diversity; also developed and implemented a training matrix for the follow up and completion of Hyatt's corporate trainings within the property

Tela, HN

• Managed the HR department at Indura Beach & Golf Resort, Tela - with 120 rooms and 150 associates.
• Served in the pre-opening executive committee, assisted with the implementation of effective recruitment procedures, retention strategies, HR policies, performance measures and management incentive and recognition.
• Designed a training framework and created five L&D training modules for all levels that helped support the business focus on the operational departments.
• Assisted the Sales and Events function with the promotion and sales of the property for a period of nine months.
• Achieved 11% reduction on payroll costs within six months of openings; and successfully enrolled the resort on a government incentive program worth over $50,000.

Dubai, United Arab Emirates, AE

• Assist in the learning & development function at Jumeirah Emirates Towers Hotel, Dubai - with 400 room and 750 associates. A Forbes rated hotel
• Conducted a full Learning Needs Analysis Report for the property for 2013.
• Managed the online appraisal system, and was involved with numerous regional and corporate L&D initiatives (e.g. implementation of Lobsterink e-training tool)
• Designed and implemented L&D strategies and initiatives to help support the business, and launched three supervisory-level training modules.

Windsor, Berkshire, GB

• Responsible for the learning & development function at InterContinental San Pedro Sula - with 149 room and 200 associates.
• Supported and managed day-to-day functions of the HR department including recruitment, disciplinary actions/terminations, worker compensations, employee relations, labor law, policy development and competency.
• Designed the annual training program and internal professional development plans, as well as the execution of different corporate programs in different hotels in the Central America region.
• Supervised and audited different service related areas of the hotel to improve the service given by our associates and improve our Guest Satisfaction Surveys.

Windsor, Berkshire, GB

• Manage front office areas as Front Desk, Guest services, Club InterContinental, bellboys, drivers and Business center.
• Managing of payroll, schedules and monthly evaluations.
• Budget control and purchase orders for the department in a small scale.
• Establish to the maximum high quality standards and services.

Master, Master In Human Resources Management - Mareh

International Business Program - Pni

Bachelor Degree, Industrial Engineering