Leon Beukes Email & Phone Number

Port Elizabeth, Ec, Za

Ladysmith, Kwazulu-Natal, South Africa

Durban Metropolitan Area

Maintenance• Compilation of Quarterly Maintenance schedule • Ensuring timelines are met for quarterly maintenance schedule• Daily Allocation and Dispatch of Technicians • Ensuring all offline devices are logged and attended to timeously• Liaising with 3rd Party providers (Eskom, eThekwini, Msunduzi, Liquid Telecoms, DFA, etc)Management of CMMS (Jira)• Administration of the Jira System• Management of Helpdesk Staff• Handling escalations from help desk• Monthly Report compilationForcelink Administrator• Capture of assets• Management of stores• Management of Technician Work orders• Tracking of KPI’s• Monthly reportsSystems Administration• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware• Handle business-critical IT tasks and systems• Nurture dependable IT infrastructure and networking that’s always up and running• Partner with internal and external partners to communicate project status, activities, and achievements• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed• Perform routine/scheduled audits of the systems, including all backups• Implementation of analytics• Compilation of reportsR&D• Researching applicable hardware for use in project• Research and implementation of software to improve business functions o Jira o Zabbix (On Premise) o Grafana (On Premise) o Google Data Studio

Durban Metropolitan Area

Temp position during contract handover

Durban Area, South Africa

Contract endedJob Description• Service/installation of CCTV and other electronic equipment• Working at heights• Diagnosis, troubleshooting and repairs• Perform upgrades and additions to systems in order to increase functionality and usability.• Coordinate with administration and other trades for the purpose of completing projects/work orders efficiently• Inform personnel regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions, taking appropriate action and/or complying with health and safety regulations• Preparing documentation• Responds to emergency situations during or after hours for the purpose of resolving immediate safety concerns• Transports a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at job site• Assisting other trade personnel as may be required for the purpose of supporting them in the completion of their work activities• Attends meetings, workshops and training for the purpose of conveying and/or gathering information required to perform job functions• Building new sites and bringing them onlineList below each otherTechnologies• Pelco Cameras and software• Moxa Fibre Switches and other devices• Moxa Network Software• Meanwell inverters and battery chargers• Access control (Paxton controller / Virdi Readers)• Solar Systems (Flexmax solar charger and monitor)• Addco VMS• Telegra VMS• Aesys VMS• Hydrostat and Thermometer• Basic Electronicso Relayso Voltage Monitors

Durban Area, South Africa

Openserve- Installation, Configuration and Integration of Huawei ATN 905B- Fibre Patching- Fibre Connection Troubleshooting- Soak Testing Of Fibre Connections

Durban

Durban

• Administration• Compilation of applications, Documents, Manuals, etc.• Managing client accounts (Quickbooks 2012)• Invoicing and quotes• Liaising with suppliers• Product research and Development• First Line of contact with Customers• Stock Control from Receiving to Dispatch• Handling of RMA’s

Durban Area, South Africa

Push To Talk System - Performing setup and user acceptance testing of solution for clients  Providing training to clients (mainly corporate) - Assisting clients with trouble-shooting and solving problems - Providing telephonic, face to face and online support to clients. - Resolving queries - Capturing, maintaining and tracking client service information. - Analysing problems and reporting on them. - Assisting Sales Manager when necessary. Sonim Handsets - Management and QA of production \ packaging - QA and testing of new handsets before release to local market - In-depth product knowledge - Compiling Manuals and troubleshooting guides. - Support of sales staff and assistance where necessary. Sonim Service Centre Management - Manage escalations from Technicians - Creation \ Implementation of procedures and documentation in the service centre. - Compiling reports including faulty handsets, repairs, MTBF, etc. - Ensuring there is sufficient stock of consumables. - Management of the day to day functions of the handset repair centre. - Management of Service centre staff and performance evaluation.- Ensuring that deadlines \ Turnaround times are kept to with regard to client handsets - Quality assurance of repaired handsets before dispatch - Management of stock levels

- Cleanliness, upkeep and maintenance (routine, preventative & corrective) of all toll collection hardware, intercoms, cameras and video recording equipment, computers and printers; - Daily, weekly and monthly maintenance; - Manage specialist maintenance service level agreements (quarterly & bi- annual maintenance); - Respond to support requests logged by plaza operations personnel; - Interface and work with software support and IT support response for the toll system; - Compile various reports for all plazas, including AVC accuracies, equipment MTBF, support response reports, system performance reports, etc.; - Route Spares control; - Research & development on toll system improvements; - Software integration and development (low level); - Training, development and progress monitoring of technical staff.

Mooi Toll Plaza

Cleanliness, upkeep and maintenance (routine, preventative & corrective) of all toll collection hardware, intercoms, cameras and video recording equipment, computers and printers; - Daily, weekly and monthly maintenance; - Manage specialist maintenance service level agreements (quarterly & bi- annual maintenance); - Respond to support requests logged by plaza operations personnel; - Interface and work with software support and IT support response for the toll system; - Compile various reports, including AVC accuracies, equipment MTBF, support response reports, system performance reports, etc.; - Spares control;

Ladysmith

Lecturer of the following modules in Information Technology : - Programming (Visual Basic 6) - Computer Fundamentals- Program Design TechniquesLecturer of the following modules in PC Engineering: - DOS - Analogue Electronics - Microprocessors And Hardware - Data Communications & Networking - Mobile TechnologyLecturer of the following modules in MS Office: - Windows - Word - Excel - PowerPoint - Access - Computer Fundamentals Other Duties include: - Banking - Basic Admin Duties - Receipting

Diploma In Information Technology (N6), Information Technology

First year: Technical Programming 1 (Turbo C) Development Software Information Systems Web Page Design Data Communications & Networking.

International Computer Driving Licence (Icdl), International Computer Driving Licence (Icdl)

- Basic Concepts of IT - Windows XP - Word XP - Excel XP - Access XP - PowerPoint XP - Information & Communication (Internet/email)

Senior Certificate With Merit, Afrikaans, English, Mathematics, Science, Geography, Accounting