Leon Carr Email & Phone Number

Dallas, Texas, United States

Coordinating air and ground transportation for medical teams, organs, and specimens, based on requests from STA staff. Ensuring the smooth day-to-day operations of STA's transportation services and third-party drivers to meet customer expectations. Accurately documenting transportation details in electronic donor records (EDRs) and ensuring compliance with all relevant records and STA policies. Responding promptly to urgent transportation requests, collaborating closely with medical teams to facilitate timely organ recovery and transplantation.

Plano, Texas, United States

Represent application support as the first point of contact for internal users.Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps. Contribute to process and procedure discussions and documentation.Partner with internal service providers to facilitate collaboration and smooth handoff.

Plano, Texas, United States

Administered quality of work checks by monitoring calls to ensure integrity, minimize errors and track operative performance, recorded statistics, user rates and the performance levels of the center by preparing reports and Built rapport & trust with clients and colleagues.

Plano, Texas, United States

The Assistant Community Association Manager (ACAM Central) primarily services inbound phone calls, emails and online chat requests to service community homeowners in answering account related questions, making payments and providing information about their community.

Plano, Texas, United States

The Customer Service Representative (CSR) primarily services inbound phone calls to service community homeowners in answering account related questions, making payments and providing information about their community. In addition, the CSR services title / property closing agents, community vendors as well as interfacing with management company staff with community related business.

Peachtree Corners, Georgia, United States

Coordinated and provided logistics support to ongoing land, air, and river of rail operations. Ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution. Created initiative to improve outdated processes and streamline paperwork requirements, creating value and profit for the company. Directed, optimized and coordinated full order cycle.

Dallas, Texas, United States

Answered phones and customer requests and complaints in an efficient manner. Designed effective training programs for both new and existing call center employees. Provided training on how to use the equipment and the proper scripts to use. Provided ongoing training regarding customer service skills. Assisted customers in a timely manner to avoid long waiting times.