Leon Chen Email & Phone Number

Hangzhou, Zhejiang

- Be responsible for all-channel resource, ability and strategy deployment, monitor and review.- Lead analysis and projects to keep improving user experience and full-channel stability.- Coordinate across different modules to quick react on emergencies and system failure to secure customer experience.- Lead projects to reach short-term goal and support long-term operation targets.- Lead training projects on improving Profession; Coordination; Innovation and Diversity.

Shanghai City, China

- Be responsible for KA management and customer success.- Be responsible for Business Events; Business Briefing and Trainings.- Take the lead on probing clients’ needs and provide tailor-made solutions.- Coordinate with retail store to deliver Business Events to enhance the influence of the brand.- Coordinate service providers all across region to deliver high standard service and improve clients' experience.- Good at DCVI and consulting sales, familiar with MDM；XSAN；NAS；IOT；and Cloud solutions.

Shanghai City, China

- Understand clients' requirements and lead production team and planing team to do prototype and production - Serving all premier chain restaurant brands, such as KFC; Haagen-Dazs; Mcdonalds; Carl’s Jr; TGIF - Take responsibility of customer satisfaction; review and refine product; collect feedback from field and take corresponding actions. - Deliver training to different departments on brand standards,and design concept guidelines. - Familiar with the character and cost of all materials, to meet the requirement of brand and do pricing - Do data mining against the annual sales data and establish report. Make suggestions on sales strategy change. - Maintain close communication and follow up with clients from Oceania; Asia; Middle East and South America. Personal led team to KSA and UAE for project implementing.

Enterprise And Develop Support

- Working as a tech support engineer dedicatedly for premier enterprise clients; project manager; and trainer. - Support Windows Server Systems; performance; debuging; cluster; disk; file system; FSRM. - Help customer to identify problems or questions about the core server platform issues. - Analyze client's new requests and give customer customized solutions - Maintain a stably high level of project accomplishment when taking in charge of projects- Also worked as coordinator for cross-team projects. - Elected to chief organizer and MC of several big company ceremonies- Deliver paid-trainingfor premier clients, for example EMC; HP; Huawei; ZTE and etc.

Shanghai City, China

Being the leader of Shanghai IT team, take responsibility of all IT systems in Shanghai office, including the servers; domain and network. Also being involved in the SAP deployment project and BI system developing and testing.

Shanghai Suburb, China

Take care of all the system/terminal/network problems from internal end-users with about 2000 notebooks, PCs or ThinClient; 2500+ user accounts in the Active Directory. And help to maintain Terminal Server Systems which consists of 14 app-servers and 12 file-servers. Familiar with Active Directory, Exchange Server, SMS 2003, WSUS, DHCP, VPN, DNS, Symantec Antivirus(SAV), SQL Server 2000, MySQL,VB. As Altiris Helpdesk System Adminitrator, i am also responsible for analyzing service record to measure engineers' performance. And refine the system and work flow to help improving the service quality and satisfaction. As a trainer, weekly deliver professional technical trainings for our new employees.