System Management: I am responsible for overseeing the selection, implementation, and maintenance of various business and operations support systems on various platforms.Process Optimization: Collaborate with departments to identify opportunities for process optimization and automation using technology solutions. This involves analyzing existing workflows, identifying bottlenecks, and implementing improvements to enhance efficiency and productivity. (6-Sigma; ITIL; ISO)Data Management: Develop and implement data management policies, procedures, and controls to safeguard sensitive information and comply with regulatory requirements.Integration: Facilitate the seamless integration of various systems to enable data sharing and streamline business processes. (Cloud storage, Azure, SharePoint, Power BI)Vendor Management: Manage relationships with external vendors and service providers responsible for delivering and supporting business and operations support systems. This includes contract negotiation, performance monitoring, and ensuring service level agreements (SLAs) are met.Continuous Improvement: Identify opportunities for innovation and lead initiatives to pilot and implement new solutions that drive value for the organization.Budgeting and Resource Allocation: Develop and manage departmental budgets, allocating resources effectively to support the maintenance, enhancement, and expansion of business and operations support systems in alignment with organizational goals and priorities.Strategic Planning: Collaborate with senior management to develop long-term strategic plans for the evolution and transformation of business and operations support systems. Align technology investments with business objectives and contribute to the overall strategic direction of the organization.

The role is focused on the delivery of software quality assurance for a global client footprint (SA, UK, Europe, USA) ensuring management of all delivery aspects: establishment, leadership, quality, and timely delivery of projects (solution, proposal, resourcing, execution, revenue assurance and contractor management). Working closely across various verticals such as sales and marketing and customer relations to effectively define, develop, and implement solutions, through delivery teams.• Overseeing the delivery of important client projects and ensuring quality of client service by using project management methodologies and techniques to develop project plans to effectively manage resources and costs.• Taking responsibility for deploying solutions to ensure quality and integrity of client systems that will be fit for purpose.• Ensuring that clients are equipped with user training and training documentation and by ensuring capacity building within clients.• Leveraging project management practices to deliver projects on time and within budget.• Managing strategic client relationships.• Developing and building a sales pipeline for the division in line with company targets.• Identifying cross-selling opportunities within the client base.• Engaging with clients during the pre-sale phase to introduce them to new technologies and delivery frameworks.• Acting as the lead during client solutions demonstrations with the backing of SMEs.• Writing and presenting client proposals.

Propagate operational service delivery and strategic focus in the company.Project slingshot for Vodacom’s mobile network performance testing, data collection and benchmarking scope. Initiate, plan and execute the project within 3 weeks from award, building a team of 27 expert personnel and complex test equipment setup.Manage a portfolio of complex project initiatives with project teams across geographies to deliver on time, within budget, ensuring all the aims and quality standards of the projects are met.Projects range from software development, specialized data collection, mass data analytics and reporting, network optimization recommendations, hardware installation and maintenance.Compiling operational and business strategies with focus on key business areas. Preparing workforce readiness to shorten the initiation phase of new projects.Execution of delivery with inter-departmental workflow enhancements via 6-Sigma methodologies by streamlining processes and introducing templates and workflow automation. A reduction in man hours per task achieved by measuring deliverables in a visualised manner in order to shorten the end-to-end lifecycle timeframe.Cost optimization to improve efficiencies by monitoring deliverables and staff coaching and knowledge sharing sessions. Performance increase with additional projects added with office operational staff increase kept at a minimum.Growing a team to be cognisant of company and client expectations and deliver the defined scope within a budget, to the required quality level in a structured project schedule. Execution is via Agile and Waterfall methodologies.Supply chain management and optimization on the flow of material and services. Involves the active streamlining of a supply-side activities to maximize output and gain a competitive advantage in the marketplace.Client presentations delivered to multiple regionally based clients. Reporting to the ExCo and derive strategies for Customer value add.

National program rollout manager for Nokia South Africa for 4 coastal regions responsible to meet with clients, create solutions, forecast on delivery targets, control delivery costs, drive project teams to achieve goals.Specialist field technician deployment provided to Nokia South Africa in all provinces of South Africa to drive the installation and integration of Nokia network equipment, monitor hardware installation utilization, SHEQ adherence, perform update and maintenance of software on various network elements, integration and troubleshooting of system with GDC India until a functional live state is achieved.Preventative and corrective maintenance on more than 1000 indoor and outdoor site locations performed as well as monitor and repair equipment and also attend to system and power outage restoration.24/7 NOC service delivery to monitor the national network for alarms and outages. Ongoing training of staff to maintain the skillset as first level support. Formulates strategies to improve the efficiency of service delivery of customers with development-, installation-, implementation- and maintenance services as well as customer specific resourcing requirements.Recruiting and developing team members, identify personnel development programs through provisioning of necessary training, coaching and recruitment of resources to ensure sustainable levels of customer service.Adhere to SHEQ processes and procedures, responsibility as company 16.2 for all legal compliance on projects.Conducting SETA training programs setup and delivery to meet the market needs.

Analyze and propose improvements to processes, operations and sub-organizations.Identify, drive, support and facilitate efficient and effective change and performance improvements in a large delivery organization, identifying business needs and translate to business results. Analysis and improvements to processes operationally and supporting organizations. The improvements may be run as work streams in major strategic/transformation initiatives, project/program activities driving operational and functional improvements or enabling day-to-day/continuous improvements.Typical interaction was with leadership teams, functional area managers and operational unit heads as well as strategy and transformation program owners on a local and global level.After sponsor approval, an analysis program is launched where improvement initiatives are identified. The outcome improved processes or assist in identifying problem areas through visual data presentation in Tableau.Detailed process mapping and feedback on key findings are documented as per prescribed process. (PMBOK & 6-Sigma).Visualization of data through self-developed tools into a centralized database, considering the end user and the value-add of the process.

Develop training strategies to present and sell to customers with strong focus on long term customer relationship and delivering a sold solution.Focused customer training and knowledge sharing engagements was essential building blocks, short- and long-term, to enhance the relationship and build sales opportunities.For each engagement, a pre-analysis report is compiled by evaluating the client learning or upskill needs. A customized solution proposal is presented consolidating the information in an offering document containing solution description, delivery methods and payment terms and conditions.Each solutions’ cost was verified to ensure all parameters were addressed for all resources (personnel, hardware, software, venue, catering, stationary, tools, transport, accommodation and marketing material). Forecasting of expected sales and delivery opportunities were captured in a sales funnel that contains customer specific information on historical sales.Conducted team meetings to update project status, prioritization of tasks and assigned correct skilled resources to actions in order to achieve maximum performance from each individual.Compiled balance scorecard presentations and reporting on a monthly basis for the Divisional leadership team on KPI indicators with suggested actions.Presented sales opportunities to sales account managers, develop a strategy for customer solution presentation.

Consult and Lead the development and delivery of customer specific training solutions.Identify competence needs through business analysis concepts involving both the customer and specialized technical personnel contracted globally with focus on the appropriate solution suitable to the customer.Costs for the solution are calculated based on a solution/product, resources required to perform tasks (both available in the company or sourced externally). A margin is applied to present to the customer in the form of an offer document or presentation (RFP, RFQ, BOQ).Feedback and reports are provided on a continuous basis to both internal stakeholders and customers on status, progress, risks and project financial standing.Financial tracking is applied throughout the project lifecycle to ensure successful delivery on calculated margins. Financial reports are provided to management to indicate the flow of customer contracts through the sales funnel.The end-to-end solution is initiated, negotiated, agreed, delivered, revenue recognised, and feedback provided to ensure a complete delivery.

Managing the development and implementation of Customer specific roll-out projects.Scheduling and execution of multiple hardware and software testing and integration projects for customers in multiple Sub-Sahara African and Middle Eastern countries. Taking end-to-end project responsibility to ensure the requirements are executed on time within budget and to the agreed specifications.Consulting, interaction and co-ordination of tasks between departments in multiple countries to ensure successful implementation at the customer’s premises.As resource owner assign individuals to projects, evaluating skill sets and project priority. Responsible to ensure personnel have all the necessary training and skills to execute tasks.By motivating and mentoring personnel through recognition and appraisal in the work environment, the full potential is achieved.

Project Integration Technician and Support of IT and Telecommunication Customers.Performing software system testing and integration of Siemens Telecommunications 2G/3G/4G products for different local and global customers. Providing technical support on software and hardware for customers, studying the requirements and ensuring that all the features are functioning correctly, release the project specific documentation, software and project specific database according to the requirements of the customer as well as assisting with fault-finding and error correction.Implementing feature enhancements and changes to customer networks where additional functionality is required. Investigating the influence of the updates with current network and determine prerequisites to ensure the full functionality of the new requirements are successfully implemented.