Supporting the IT Team at Bausch with Windows migration and providing IT support the internal users.

• Recognize by management, and received many accolades for addressing IT related issues Remotely and On-site, in a timely fashion.• Provide Remote and On-site Support to multiple Mosaic sites.• Assist with the VDI migrations.• Manage, Configure and deploy Cisco IP phones. • Manage, Configure and install Cisco Jabber Softphones on end user’s laptops.• Configure email accounts, install Office other requested applications on iPads and iPhones, while keeping the devices compliant with Mosaic’s network.• Image and deploy laptops and desktop workstations, upon requested.• Maintain/Manage user accounts, in Active Directory. • Perform data migrations and data transfer.• Manage user accounts in SCCM.

• Delivered, Installed, Imaged, and troubleshot POS Systems, on client's sites.• Installed and troubleshot network cables, wall jacks, and connectors on client’s sites.• Provided basic training to clients on new and existing equipment.• Performed minor troubleshooting, on client’s network.

• Install, setup, and configure workstations, and laptops, at client’s sites.• Troubleshoot common computer issues remotely, and at client’s sites. • Deliver and install Switches, Routers, and Firewalls at client’s sites.• Install, and configure minor Wireless connection, at client’s sites.• Install Wireless Access Points, at client’s sites.• Provide basic training to clients, on new, and existing equipment.• Remove malware, and viruses from clients’ workstations, and laptops.• Build new, and refurbish workstations, to deploy at client’s sites. • Use Active Directory extensively, and Exchange, to create, and manage user accounts. • Addressed common issues with client’s workstations, and laptops.• Delivered, and installed Switches, Routers, and Firewalls at client’s sites.• Installed, and setup Wireless Access Points in client’s sites.• Liaised with Data Tech’s NOC team, to complete the setup, and configuring of Switches, Routers, and Firewalls.• Provided training to clients, on new, and existing equipment.• Removed malware and viruses from clients’ PC.• Managed client’s backups, on site, and remotely.• Created and managed user accounts, in Active Directory and Exchange.

• Contracted out to the State, to manage and support, over 90 users in the Atlanta office.• Managed client’s IT inventory, while assisting client with the ordering of new equipment.• Created, managed and edited user accounts in Active Director.• Created, managed and edited user accounts in Cosmo, and RITE.• Build, maintained, imaged all workstation and disturbed them when requested.• Configured and troubleshot the Georgia State patrol vehicles, with the standard hardware and with ELSAG’s license plate monitoring software.

• Managed the IT department in Georgia by supporting over 90 end-users, ensured compliance and quick resolution of specific issues.• Facilitated weekly team meetings, to address current issues with in the department and provided updates to current projects.• Communicated regularly with senior management and both technical and non-technical personnel to build effective cross-functional teams and ensure accuracy, consistency, problem solving and on-time project completion. • Configured mobile devices to sync with the Exchange Server; Conducted Informational SharePoint training sessions.• Managed and monitored the backups with Symantec Backup Exec.• Researched new technologies and calculated future needs to achieve accurate capacity planning.• Negotiated hardware and software purchases and maintenance contracts.

• Recognized by management and received many accolades for addressing all internal IT related issues in a timely fashion. • Provided first line technical support, answering support queries via phone & email. • Documented and maintained Help Desk policies and procedures.• Trained other support staff.• Tracked, monitored, and reported on all Help Desk incidents within defined customer service levels and used a methodical and structured approach to problem solving.

• Escalated and identified critical issues, provided solution to managers having problem with their POS system.• Supported the POS systems nation wide, via the telephone.• Followed procedures/checklists and updated support documentation, as new problems are addressed.• Answered incoming calls from users, processed emails and logged calls.

• Supported over 1100 users, island wide in various branches.• Provided hardware/software training to end-users.• Managed production of monthly progress reports and supported Blackberries, Printers and addressed Networking issues. • Rated the Top Service Desk Analyst/Consultant by Hewlett Packard Senior management for providing exceptional service to all end users.• Followed procedures/checklists and updated support documentation.

• Revamped and managed the entire IT inventory at one of the sites.• Recognized for my rapid response to address a network outage within M3 Wireless and the affiliate companies, saving the company millions.• Managed users and devices in Active Directory.• Built and managed Windows XP/7 workstations and virtual servers using VMware.