Leon Davis Email & Phone Number

United States

Provided leadership in Operations, Training, Culinary, Supply Chain and Technology for partners across the United States.Operations & Training• Worked directly with the President of US Operations and Co-founders to plan and implement strategy.• Responsible for training, coordinating, monitoring, and communicating processes and procedures for both Virtual Brand DSP operations and food and beverage.• Managed the launch of 30+ Virtual locations with 15+ partners in the 9 months of operation.• Develop hardware installation and platform activation and operation SOPs for integration partners.• collaborated with my team, partners, and vendors to monitor progress of DSP activations and completion of integration, new locations in the pipeline, timing of upcoming launches, sourcing of products, menu development, new promotions delivery of equipment, and all thing impacting operations.• Train employees on DSP platform, menu preparation, packaging and service standards.• Weekly follow up meetings to review performance.Culinary & Supply Chain• Created recipe books and training programs for digital brands to be replicated at scale. • Worked with suppliers and distributors to conduct product cutting and matching while coordinating purchasing to ensure quality and sustainable COGS.• Conducted virtual and onsite training and orientation.• Confirm supply chain availability and delivery of products for relevant brands.Technology • Primary installer and hardware subject matter expert for set up and activation of delivery platforms and integration.• Collaborated with internal IT, integration partners, and Delivery Partners to implement timelines and build a roadmap to launch day.• Coordinated delivery of all DSP equipment to Partner locations.• Install or direct installation (virtually) of DSP hardware.• Coordinate and confirm platform readiness of DSP partner(s).• Coordinate support availability for launch day.

Dallas, Texas, United States

• Responsible for coordinating Virtual Brand DSP platform activation and integration, notifying Franchisees of any additional DSPs available in their area and facilitating activation, monitoring sales performance of Virtual Brands on major DSP’s, and acting as a point of contact for Franchisees interested in launching virtual brands.• Activated over 40 Virtual Brands and created a “Road Map” process for launching delivery.• Worked with marketing to launch the first targeted DSP promotion with UberEats.• Worked with internal IT, integration partners, and Delivery Partners to understand capability of all relevant platforms and implementation timelines to build a roadmap to launch day to coordinate readiness for all parties.• Developed new procedures to optimize the onboarding process and promote best practices.

Southlake, Texas, United States

• Coordinate purchasing account set up with merchant partners, and inventory integration for local food and beverage products for both retail and café• Develop, train, and integrate all processes and procedures for Herald Café concept that can be replicated at subsequent locations.• Coordinate with internal and external clients to ensure successful and timely execution of events. • Establish processes and procedures that will replicate and carry over to subsequent locations.

Dallas/Fort Worth Area

Operations Integration Manager- Responsible for training, directing, monitoring, and communicating processes and procedures during onboarding, activation and “Go Live” for the phased launch of delivery for over 800 locations (over the course of one year).• Worked with internal IT, integration partners, and Delivery Partners to understand capability of all relevant platforms and implementation timelines to build a roadmap to launch day to coordinate readiness for all parties.• Worked directly with field team members in the highest performing markets (Customer Satisfaction Data) to observe and analyze processes and procedures to create a program of best practices to roll out nationwide.• Through a combination of training webinars, service based incentives, and DSP(DoorDash) platform promotions, we were able to encourage wide adoption of delivery by our legacy franchisees and increased overall delivery sales, company wide.• Worked with DoorDash and internal data team to aggregate and analyze performance data on franchisee commission reduction program progress to distribute to field team members. Field Team members used this data to communicate with their Franchisees to encourage delivery participation and best practices.

Dallas, Texas, United States

• Opened over 50 new units, nationwide, as a lead, support, or solo; and conducted four-week training classes for new franchisees and managers.• Developed, directed, and facilitated the training of new employees at new restaurants in hospitality, safety, front of the house and back of the house procedures.• Trained Managers and Brand Partners in operational best practices, staff management, and back office procedures.• Writing, proofreading and updating of training materials to reflect current, hospitality, safety and product standards.