Management Program Analyst
Current• Develops processes and tools focusing on quality improvement initiatives and implements effective and efficient cost savings solutions to the National Records Center (NRC).• Serve as technical authority and subject matter expert concerning quality management procedures, studies and projects.• Prepares detailed written reports regarding process improvement activities and accomplishments for submission to NRC leadership.• Incumbent provides regularly scheduled briefings and training to executive leadership• and staff covering quality management procedures and concepts and will submit written recommendations for• process improvement projects to component leadership based on feedback obtained from staff meetings and other sources.• Prepares periodic reports on problems identified and ensures that proven solutions and• improvements are shared with the Center's leadership to further develop consistent process improvement activities within the NRC.• perform management studies and analyses of business work units that support the processing and storage of immigration and citizenship records.• Streamlines and perfects performance and quality assurance• processes, reports and duties, and provides effective coordination, communication and related training to• replicate “best practices” throughout the component.