I attempted to start my own business. I spent more than a year working on the business from May 2014 – October 2015 and I've acquired values like perseverance, patience, problem solving and being street smart but I've realized that its not for me and have decided to go back into the job market.

Implementation of Access and MPLS VPN based network solutions across different mediums including adsl, diginet, wi-net, vsat and metro ethernet. Responsible for the accurate and timely completion of of installations and the relevant administration work that is required for signing off jobs and projects. Follow ups with customers on installations. Installation and configuring of Cisco based products. Planning, coordinating and configuring network technologies. Identification of network hardware and software problems. PE and CE router configurations. Dealing with Vendors and Providers.Attending scoping sessions, advising and assisting with customer networkDesign. Working on in house Metro Ethernet network, e-line and e-lan services. Investigating IP cache flow reports, Interpreting Bandwidth utilization and Line Stats. Debugging technologies to locate issues to rectify. Interacting in customer conference calls. Working on Siebel to close off jobs for billing. Working on Unix to store network/customer information for monitoring and statistics. Setting up wireless connectivity via Comsol and Always-on. Approving customer network designs from Solution Architects. Setting up of labs to replicate issues and testing new technologies before deployment. Perform ‘root cause’ analysis and implement preventative measures, upgrades, fixes to the customer network. Maintaining processes and documentation. Worked with Linux administration and storing of customer info.Worked with the following technologies :BGP, RIP, OSPF, MPLS, QOS, VPN’s, IPSEC, Nat, HSRP, Vlans and trunking , Spanning Tree and multilayer switching.

Logging support calls for customers that mail or call in to the Global Service CentreDoing first line troubleshooting/testing of diginet and adsl links to check statusProviding general networking information.Moving of support requests to the relevant support teams for quick resolution.Advocate customer escalations

Outsourced to AOL and VodacomWorking shifts according to the times in the United States.Support dial-up, cable and adsl network. Troubleshoot connectivity issues and windows related issues. Maintain very high customer satisfaction standard and fluent American accent as required by American standard.VodacomSupport pre-paid customers. Take high volume of calls. Assist customers with balance issues, signal issues and divert issues. Assist with black listing of sim cards and Internet and MMS settings for specific handsets.

Work in the process plant operating machines to make the desired end product which includes Wax,Catalyst. Work 12 hours shifts. Adhere to strict quality standards. Keep logs of all the processes. Meet production targets. Adhere to strict safety standards.

Capturing of payments records made to attorneys for debt collections on the ACCPAC system. Assisting with Filing of payment receipts.