Leon Groenewald

Leon Groenewald Email and Phone Number

Call Centre Agent at ST- Solutions @ Software Telecom Solutions (Pty) Ltd
roodepoort, gauteng, south africa
Leon Groenewald's Location
City of Johannesburg, Gauteng, South Africa, South Africa
About Leon Groenewald

Experienced Support Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Internet Protocol Suite (TCP/IP), Customer Service, Voice over IP (VoIP), and Technical Support. 10 years experience in dealing with VoIP and networking for VoIP.

Leon Groenewald's Current Company Details
Software Telecom Solutions (Pty) Ltd

Software Telecom Solutions (Pty) Ltd

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Call Centre Agent at ST- Solutions
roodepoort, gauteng, south africa
Website:
st-solutions.co.za
Employees:
4
Leon Groenewald Work Experience Details
  • Software Telecom Solutions (Pty) Ltd
    Call Center Representative
    Software Telecom Solutions (Pty) Ltd Feb 2023 - Present
    View
  • Itec Communications
    Senior Technical Support Consultant
    Itec Communications Nov 2019 - Jan 2023
    - Tend to escalated calls- Advanced programming on Hosted systems- Advanced troubleshooting for hosted systems- Administration for Billing Services- Setting up of new installations and preparing sites for deployment by pre-configuring equipment.- Manage technical aspects and requirements of new projects and liaise with project managers regarding requirements.- Remotely assist field technicians with any issues arising during installation- Provide remote escalated support for first line agents.- Troubleshoot with and Assist Field technicians- Provider training and assistance to first line agents.
    View
  • Itec Communications
    Csoc Agent
    Itec Communications Jul 2013 - Nov 2019
    Promoted to second line agent for CSOC in 2016 tending to escalated calls related to VoIP-Troubleshooting of Network and WAN issues on links and escalating to relevant Service providers where necessary-Troubleshooting of Mitel Mivoice Business and Mivoice Office system and escalating where necessary to product support or 3rd Line
  • Songimali Communications
    Noc Operator
    Songimali Communications Jun 2012 - Jul 2013
    -Attend telephonic and Mail requests for support on VOIP system.-Remote monitoring and troubleshooting of VoIP system and provide after hours support to client base.

Leon Groenewald Skills

Troubleshooting Customer Service Active Directory Noc Networking Telecommunications Servers Technical Support Cisco Systems Products Internet Protocol Suite Voice Over Ip Mitel 3300

Leon Groenewald Education Details

  • Hoërskool Garsfontein
    Hoërskool Garsfontein

Frequently Asked Questions about Leon Groenewald

What company does Leon Groenewald work for?

Leon Groenewald works for Software Telecom Solutions (Pty) Ltd

What is Leon Groenewald's role at the current company?

Leon Groenewald's current role is Call Centre Agent at ST- Solutions.

What schools did Leon Groenewald attend?

Leon Groenewald attended Hoërskool Garsfontein.

What skills is Leon Groenewald known for?

Leon Groenewald has skills like Troubleshooting, Customer Service, Active Directory, Noc, Networking, Telecommunications, Servers, Technical Support, Cisco Systems Products, Internet Protocol Suite, Voice Over Ip, Mitel 3300.

Who are Leon Groenewald's colleagues?

Leon Groenewald's colleagues are Christiaan Minnaar, Reece Zietsman.

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