Leon Harrell Email & Phone Number

Dumfries, VA, US

Washington, District Of Columbia, United States

Arlington, Virginia, United States

United States

Virginia, United States

Washington, District Of Columbia

Fairfax, Virginia

Arlington, Virginia

Basic set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.Equipment OperationEnsures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment. Customer ServiceStrives to exceed the expectations and needs of.

Woodbridge, VA

In my current role, I am involved in every aspect of customer service to ensure that the customer's experience is an exceptional one.

Stafford, VA

During my term at Express, I had the opportunity to help companies find and recruit talent in the following areas:AdministrativeAccounting FinanceITEngineeringHuman ResourcesSalesHealthcareMedicalOffice/Clerical SupportCustomer ServiceDistribution CenterSkilled LaborLight IndustrialI have experience in permanent placement as well as contract and temporary.

Largo, MD

Facilitate the delivery of standardized training content in a classroom setting to build workforce knowledge in Sales and Technical skills and abilities.Responsible for developing and delivering recurrent and New Hire training to Customer Account Executives (CAE) in both Sales and Technical Support organizations. Uses the appropriate training model and a.

Manassas, VA

Motivated and built excitement for all Retention agents in the call center environment.Reviewed, coached, and provided guidance to agents to ensure sales and retention goals established by management are met. Conducted real-time phone monitoring and coaching to service agents in order to maintain required service levels; provided immediate feedback to.

Manassas, VA

Developed and delivered recurrent and new hire training to Customer Account Executives.Assisted with managing the call center floor when needed.

Manassas, VA

Reviewed, coached and provided guidance to Customer Care agents to ensure retention and sale goals established by management were met. Developed and lead an effective team that proactively retained Comcast customers and effectively communicated the benefits of Comcast products and services.Collected and complied data to identify opportunities for service.

Manassas, VA

Reviewed, coached and provided guidance to Technical Support agents to ensure goals established by management were met. Partnered with leadership team and other functions within the organization to ensure positive working relationships and effective communication, resulting in employees being informed and educated about critical information and strategy.

Manassas, VA

Sold High Speed Internet and Video products and services.Handled telephone and e-mail inquiries, covering full range of customer services (serviceability, sales, service problems and billing) in a prompt and professional manner. Successfully troubleshot Internet/E-Mail/modem and cable TV problems with customers; handle advanced troubleshooting problems.

Recording Technology

Data Processing

Advertising And Communications