Leon Harris Email and Phone Number

- Defining the vision for the team’s product- Influencing the product road map based on this vision- Managing the product backlog and prioritizing them based on changing requirements- Overseeing all stages of product creation including design and development- Developing user stories including acceptance criteria- Monitoring and evaluating product progress at each stage of the process to deliver business results- Liaising with the product team and end-users to deliver updates- Participating/leading in Scrum meetings and product sprints- Communicate effectively with key stakeholders to achieve project goals* Extract and retrieve information and data sets to improve upon KPIs* Documenting existing capabilities, and acting as Tier 3/troubleshooting support as needed

- Supports the success of an assigned team of salespeople, including Account Managers, and Business Development Sales Representatives. - Meets assigned targets for profitable sales growth in assigned product lines. - Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge and sales skills. - Lead demand-generating marketing activities in the assigned market for the assigned product specialty. - Establish productive, professional relationships with key personnel in assigned customer accounts. - Coordinate the customer involvement of other company personnel when needed, including support resources, team members, and management.

• Analyze and assess a wide range of business requirements while recommending, and selling products/services that meet or exceed the business requirements of the consumer• Ability to develop solid working relationships with service partners and managers at all levels of the organization• Provide industry and sales support to new and existing sales associates• Collaborates with local and global training team in supporting key business initiatives.• Defines and drives the vision for products• Develop profitable new business account relationships and increase profitability from existing accounts• Interact with client-facing teams in gathering the requirements and promoting the products.• Responsible for generating a targeted quantity of high quality leads in a timely fashion that result in a high close rate and generate targeted revenue for the business• Fully support the quality process identifying training or knowledge shortfalls partnering with Supervisors to develop effective solutions to enhance employee performance.

• Preserved, maintained, and analyzed business relationships with merchants via processing rates and applicable fees• Developed a systematic procedure that facilitated easier input of new merchants for implementation. Use of new procedure resulted in a 65% reduction of data entry time• Conceptualized and develop training methods for clients • Identified business opportunities based on knowledge and research conducted on clients, markets, products, and services• Enlightened existing merchants by formulating a presentation of the advantages Elavon’s products/services encompasses to meet the needs of the client

• Managed, trained, and assisted merchants and sales associates with terminal operations incorporating programming and downloading procedures. • Performed troubleshooting and maintenance of Point of Sale (POS) and ATM terminals for retail, restaurant, and lodging merchants.• Conceptualized programs and applications using Term Master Suites, Termlynk 32, Zontalk, Nurit Control Center, and VeriCenter for various terminals.• Deployed finalized products including terminals, printers, and pin pads daily after managing the troubleshooting process.