1. Call center establishment 1.1 Establish the call center. 1.2 Customer survey 1.3 Customer satisfaction analyses 1.4 Prepare the monthly report for customer service 1.5 Parts usage analyses monthly report. 1.6 Parts sales 2. Retrofit project 2.1 Manage the retrofit project plan 2.2 Arrange the retrofit project parts shipment. 2.3 Follow the project and working with finance and sales for the AR issues.3. Customer service parts planning and… Show more 1. Call center establishment 1.1 Establish the call center. 1.2 Customer survey 1.3 Customer satisfaction analyses 1.4 Prepare the monthly report for customer service 1.5 Parts usage analyses monthly report. 1.6 Parts sales 2. Retrofit project 2.1 Manage the retrofit project plan 2.2 Arrange the retrofit project parts shipment. 2.3 Follow the project and working with finance and sales for the AR issues.3. Customer service parts planning and arrangement 3.1 Prepare the parts plan for customer service department. 3.2 Arrange the daily parts shipment 3.3 Check the remote site parts status 3.4 Follow the out of warranty defect parts refurbish status in factory 3.5 Working with sourcing and buyer for the warranty parts refurbish 3.6 Oversea warranty parts shipment.4. Contract review 4.1 Sign the service contract with ASO 4.2 Sign the retrofit contract with Sinopec and parts supplier.5. Others works from direct manager. Show less

Won the award 2008 Global Outstanding Employee(12 employees were chosen as outstanding employees out of global 1500 employees)•Managing and operating of Suzhou district•Regular meeting with customer and maintain the good relationship•Managing the service team, maximizing the performance, carry out appraisals, and disciplining staff•Annual budget planning•Managing Suzhou district logistic •Coordinate with sales, logistic, finance and HR department to maximize the… Show more Won the award 2008 Global Outstanding Employee(12 employees were chosen as outstanding employees out of global 1500 employees)•Managing and operating of Suzhou district•Regular meeting with customer and maintain the good relationship•Managing the service team, maximizing the performance, carry out appraisals, and disciplining staff•Annual budget planning•Managing Suzhou district logistic •Coordinate with sales, logistic, finance and HR department to maximize the performance and minimize the operational cost •Organizing annual Suzhou exhibition Show less

Worked for customer service for Suzhou, Wuxi, Jiangyin and BoHai area•Manage and maximize the service team efficiency•Maintain good relationships with customer•Providing excellent service to customers•Machine performances analyze and make the improvement plan.

Electronic Company – Orbotech Electronic (Suzhou) Co,. LtdTechnical support for automatic optical Inspection machine•Machine installation and customer training.•Customer technical issue handling