HIGHLIGHTS OF QUALIFICATION:• Over 18 years experience in Engineering, IT Support Analyst / Supervisor and as a Technical Manager / Trainer.• Skilled and analytical in Engineering, training, presentation, motivating and staff management.• Excellent interpersonal skills with the ability to meet and interact with staff, vendors, clients, representatives from external agencies and organizations in an efficient, diplomatic and professional manner. • Team building, participation, supportive, collaborative team player with readiness to demonstrate.• Sound educational and communication skills.• Microsoft Office Suite, internet and e-mail. TECHNICAL SKILLS:• Application knowledge of Microsoft Windows, Windows Server 2000 - 2012, AS400, Microsoft Office Suites, Lotus Notes, Clarify, Client Access, Network Management & Data Security, various other software packages.• Application knowledge and experience of BS5750 and ISO9000/1.• Hands-on experience in Engineering, computer systems, applications and equipment – embedded systems, servers, desktops, laptops, printers, cabling, network and systems architecture, monitors, hubs, routers, switches, VPN, LANs and WANs topologies, wireless connectivity and network security.• Customer support and Help Desk, call logging, data backups, database maintenance.• Hardware and software maintenance and upgrades, licenses, inventory management.