Responsible for the development, design, operation, and improvement of the systems that create and deliver the Companies services and products.Responsible for ensuring that business operations are efficient and effective and that the proper management of resources, distribution of goods and services to customers, and analysis of queue systems is conducted. Marshaling resources to the most productive uses with the aim of creating maximum value for the company's stakeholdersDeveloping and cascading the organization’s strategy/mission statement to the lower-ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goalsPlanning by prioritizing customer, employee and organizational requirementsMaintaining and monitoring staffing, levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfill organizational requirementsDriving performance measures for the operation (including a consideration of efficiency versus effectiveness), often in the form of dashboards convenient for review of high-level key indicators.