Ehr Customer Care Representative
CurrentThe prime duty is to responding calls and making call to the customers by phone and mail.To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etcPrepare the issue reports and maintain them, communicate them with development/support team on daily basis.Needs to communicate with the private individuals or businesses by phone for various purposes.Describe products and services to the customers for responding to questions, and obtaining the information.Provide quality customer service on every call and maintain and develop external party.To respond and act on customers' inquiries and complaints in accordance to company's policy & Procedures relationships.Efficient dealing of complaints to completion and enabling satisfaction of customerHandle self-outbound and inbound calls to generate pipeline and close the dealsIncrease the client base so has to deliver prepared sales scripts in persuading potential customers to purchase the organization product or service.Should coordinate with management and/or development team for resolution to client queriesIncrease brand name reach via various means to attract clients.Handle the entire Business development process from the stage of prospecting till closureGive training to the new joining on the EHR system and customer services.Support, maintain and document software functionality Work closely with sales and US Team to develop efficient and high-quality application
