Leon Lersch Email & Phone Number

Lima, Peru

Lima, Perú

Lima, Perú

Lima Province, Peru

During the role as a (Senior) Business Analyst: Responsible for overseeing and optimising the usage of the CRM system, staff performance as well as capacity, and providing one-on-one feedback sessions with sales staff. Responsible for executing the day-to-day pre-sale operational process, from accepting an invoice on the company’s platform, to registering the invoice in the nationwide securities company, to finally launching it for sale. Conducting daily analyses of the… Show more During the role as a (Senior) Business Analyst: Responsible for overseeing and optimising the usage of the CRM system, staff performance as well as capacity, and providing one-on-one feedback sessions with sales staff. Responsible for executing the day-to-day pre-sale operational process, from accepting an invoice on the company’s platform, to registering the invoice in the nationwide securities company, to finally launching it for sale. Conducting daily analyses of the company’s data model and operational reports (via excel & PowerPivot), identifying imbalances and implementing appropriate solutions. Providing investment advice to interested investors and administering high-value accounts by applying consistent investment strategies, such as diversification. Show less

Member at distinguished worldwide business excellence and leadership honours society.

Berlin, Deutschland

Engaged as an intern associate consultant to support projects in the financial services industry in Germany. Consulted for 3 months in the National Association of German Cooperative Banks (BVR), the umbrella association of cooperative banks, regarding the development and implementation of a multi-channel customer contact solution with the aim of increasing customer satisfaction and retention.Tasks included:- Formulation and implementation of competitor analyses regarding… Show more Engaged as an intern associate consultant to support projects in the financial services industry in Germany. Consulted for 3 months in the National Association of German Cooperative Banks (BVR), the umbrella association of cooperative banks, regarding the development and implementation of a multi-channel customer contact solution with the aim of increasing customer satisfaction and retention.Tasks included:- Formulation and implementation of competitor analyses regarding state-of-the-art solutions of multichannel marketing and customer contact models in retail banking. Responsible for development of the conception, design, research and presentation in front of the customer in the workshop.- Active collaboration in designing and implementation of a self-assessment tool for retail banks used to assess their level of maturity of their multichannel customer contact position and the performance of their hybrid sales channels. - Preparation, execution and postprocessing of a semi-annual, two-day workshop aimed at the ongoing development of a customer service centre and industry marketing strategies (incl. preparation of documentation of results).- Conception of customer survey study with the target group "Generation Z" (incl. detailed, individual research of the topic, development of the underlying frame of the study, a first draft of selected questions and processing of preliminary hypotheses and sketches of expected results in PowerPoint fomat).- Contributed to the development of client's company-wide annual strategies, preparingthem for impeding threats related to trends such as digitalisation and personalisation, with the aim of ensuring long-term industry competitiveness. Show less

Volunteered in a student consulting firm that provides pro-bono consulting services to local Dutch companies that are interested in new and fresh ideas regarding all aspects of business operations.Consulted for Studydrive GmbH which sells student services and provides a platform for students to exchange material and documents. Designed and implemented a new platform with new functionalities and possibilities for exchanging documents and ideas.

Maastricht Und Umgebung, Niederlande

Formed part of a circle of selected students providing mathematics and statistics classes (Quantitative Methods I & II) to other students. This included the active preparation and facilitation of the classes, which usually consisted of 8-12 students. Additionally, provided five-hour exam crash courses before exams addressing specific issues and questions of the students. On the side, giving private tutorials to students that required more help.

Master Of Science - Ms, Ma Track Ib Organisations: Management, Change And Consultancy

MGB (Master of Global Business), Term 1 & 3 Excellence & network programme at Maastricht University. 69th place in the ranking of the top.

Mgb (Master Of Global Business), Term 4, Ma Track Ib Organisations: Management, Change And Consultancy

The MGB is a tri-continent Master’s programme which exposes students to three different cultures (Netherlands, Canada and Perú).

Mgb (Master Of Global Business), Term 2, Ma Track Ib Organisations: Management, Change And Consultancy

The MGB is a tri-continent Master’s programme which exposes students to three different cultures (Netherlands, Canada and Perú).

Bachelor‘S Exchange

Bachelor‘s Exchange during 6th semester.

Bachelor Of Science (Bsc), International Business, Gpa: 8.75

Activities and Societies: Member of Beta Gamma Sigma (BGS) Specialisation: Supply Chain Management

Abitur