Leon Li Email & Phone Number

Developed induction programs, customer service courses and various operational and managerial training programs, facilitated these programs and conduct all final assessment for direct operating stores and overseas franchise partners. Developed the training audit program as a tool to evaluate the training effectiveness and transfer of learning at the operations level. Managed the entire skills development fund administration in application and disbursement.Handle employee relations matters such as recruitment of staff, performance appraisal, coaching and counseling, as well as employee services matters such as application of foreign workers’ work passes, various leave tracking and office administration.