Leon Long Email & Phone Number

Atlanta, Ga, Us

• Solve customer problems and align AT&T products and services with customer business objectives. Develop industryleading business relationships with our clients, demonstrating the value of AT&T solutions.• Drive adoption of new integrations and conduct regular outbound contact to deliver client education and best practicesharing.• Uncover, highlight, and focus on up-selling opportunities for all AT&T products and features.• Manage enterprise accounts and ensure customer experience once onboarded.• Works with internal customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.• Engages with a wide variety of customer stakeholders, from technical professionals to executives, to ensure a full andcomplete understanding of their experience with AT&T.• Resolve escalated issues from clients to ensure prompt and satisfactory resolution

• Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.• Increased profits through effective sales training and troubleshooting profit loss areas.• Built relationships with customers and the community to establish long-term business growth.• Offered exceptional customer service to differentiate and promote the company brand.

• Maintained knowledge of all products and services in the wireless industry. • Offered a personalized solution based on customers’ needs.• Investigated customer complaints and issues, and provided a quick and efficient resolution. • Troubleshoot devices/apps/email to ensure proper functionality, and ensure customer satisfaction. • Set up wireless displays, and accessory walls. • Ensured compliance with company policies and procedures. • Managed and maintain wireless accounts and business accounts.