Leon Mason Email & Phone Number

• Responsible for ensuring the customer proposition is consistently delivered, with P&L and operational management responsibility.• Exercise best practice customer service and promote the same excellence with everymember of the on-site resident services and lettings teams.• Work as part of the on-boarding team to ensure the scheme and product is delivered in line with the Grainger proposition.• Communicate courteously with customers and suppliers by telephone, email, letter and… Show more • Responsible for ensuring the customer proposition is consistently delivered, with P&L and operational management responsibility.• Exercise best practice customer service and promote the same excellence with everymember of the on-site resident services and lettings teams.• Work as part of the on-boarding team to ensure the scheme and product is delivered in line with the Grainger proposition.• Communicate courteously with customers and suppliers by telephone, email, letter and face-to-face.• Effectively manage customer complaints and/or any major incidents, such as a security issue.• Oversee contractors and inspect completed jobs on site.• Undertake regular building inspections• Manage the move in / out process with the Resident Services Team Show less

-Identify and implement initiatives to ensure maximum occupancy throughout the year -Involved with the mobilisation of a brand new, purpose-built student accommodation-Achieved maximum occupancy through viewings, marketing incentives and following up on enquiries -Responsible for the recruitment, selection and appointment of all staff-Responsible for staff motivation through support, training, counselling and appraisal mechanisms-Manage all financial aspects of the service… Show more -Identify and implement initiatives to ensure maximum occupancy throughout the year -Involved with the mobilisation of a brand new, purpose-built student accommodation-Achieved maximum occupancy through viewings, marketing incentives and following up on enquiries -Responsible for the recruitment, selection and appointment of all staff-Responsible for staff motivation through support, training, counselling and appraisal mechanisms-Manage all financial aspects of the service, this includes pay and non-pay expenditure-Preparing and proposing annual expenditure budgets -Ensuring statutory obligations are met in relation to Health & Safety-Promoting good mental health and wellbeing for all staff/residents Show less

-Allocated student accommodation and dealt with student tenancy queries-Marketed and managed commercial use of the University’s classrooms and facilities-Prepared and managed lettings and license agreements-Developed and maintained effective relationships with existing and potential stakeholders-Monitored, reported and forecasted accommodation occupancy to an agreed schedule-Developed and implemented new ideas to the student accommodation lettings webpage;-Effectively… Show more -Allocated student accommodation and dealt with student tenancy queries-Marketed and managed commercial use of the University’s classrooms and facilities-Prepared and managed lettings and license agreements-Developed and maintained effective relationships with existing and potential stakeholders-Monitored, reported and forecasted accommodation occupancy to an agreed schedule-Developed and implemented new ideas to the student accommodation lettings webpage;-Effectively handled and resolved complaints in compliance with the University’s complaints Show less

-Managed a team of cleaners, student welfare mentors and maintenance operatives-Responded to tenant queries and maintenance issues throughout the academic year-Ensured the sites were safe environments in which to live and work-Prompt collection of rents and controlling the budgetary targets for the site-Marketed and promoted the accommodation-Undertook regular inspections of flats-Undertook routine daily/weekly safety inspections-Established and developed working… Show more -Managed a team of cleaners, student welfare mentors and maintenance operatives-Responded to tenant queries and maintenance issues throughout the academic year-Ensured the sites were safe environments in which to live and work-Prompt collection of rents and controlling the budgetary targets for the site-Marketed and promoted the accommodation-Undertook regular inspections of flats-Undertook routine daily/weekly safety inspections-Established and developed working relationships with suppliers and contractors-Was part of the out of hours rota for emergencies-Supported the management of the site in compliance with ANUK National Code of standards-Worked with University accommodation team delivering a quality service-Active liaison with University staff including attending regular meetings with relevant bodies-Ensured a warm, welcoming environment to students, parents and visitors to the sites Show less

-Project managed a refurbishment of the building -Marketed the building and achieved maximum occupancy-Ensured all rent was paid on time-Sourced contractors to ensure maintenance issues are dealt with in a timely manner-Conducted regular health and safety checks-Oraganised events for the students -Submitted regular KPI reports-Conducted Health and Safety Checks-Managed the on-site team

- -Built a productive working relationship with the client- Contributed to a friendly, safe and enjoyable environment for tenants- Marketed and promoted the development to ensure maximum occupancy- Managed the on-site team including rotas and monthly payroll- Completed and submitted KPI reports on a weekly basis- Ensured maintenance issues were dealt with in a timely manner- Conducted regular Health and Safety checks I.e weekly Fire Alarm Tests