Leon Mcbride Email & Phone Number

Maintained a balanced inventory that met optimum levels of profitability and customer satisfaction in excess of $ 70 million dollarExceeded turn ratio by 33% consecutively over the last three (3) years.Fill rate of inventory exceeded 2% - consistently ranking higher than Toyota Motor SalesConsistently ranked in the top 2% of Parts Distribution Centers in the nationMaintained, controlled, and allocated Toyota’s Campaign parts by managing customer demands against inventory constraints Formed and led developmental groups charged with identifying areas for process and moral improvement

Phone and customer support for the 5 State area dealer parts departments.Resolved and coordinated microfiche problems to streamline dealers’ customer issues Liaison between area dealers and Toyota motor sales to achieve clear concise clarity of policy and procedure

Interfaced with approximately 150 auto dealers covering the 5 State Area to Identify and provide timely delivery of non-inventory critical parts to achieve customer satisfaction. Resolved critical parts issues using expert investigation skills which attributed to resolution of lemon law cases and customer service complaints.Managed problem situations with back- order or delayed parts delivery which resulted in improved critical customer service issues the 5 state area