As the sole IT professional in a small-scale organization, I consistently delivered robust IT solutions while also crafting engaging and responsive web experiences. With a holistic approach to IT management and web design, I am dedicated to driving efficiency and supporting the objectives of the organization's strategic plan.Administer, manage and support all the organisations IT systems including Microsoft 365 and Dynamics 365, Joomla! website, telephony system, server, terminal server and backup systems, workstations and office network, training facilities.Film, edit and publish videos onlineDesign and develop website and componentsKey Achievements:Online voting - I streamlined the yearly association board election process to a secure online voting system saving time and increasing engagementCRM - I successfully transformed fragmented data into a unified and efficient solution, empowering usto make informed decisions and achieve operational excellenceDigital telephony system - I lead the project to switch to a digital phone system to allow moreflexibility and functionalityWebsite - I overhauled the website, design and development and continually improved UX and engagementWAPPA TV - I built a library of video resources. I filmed, edited and published the videos online.EDM Marketing - I created processes and moved our email campaigns into an online system to collect data and increase engagement

WestOne ServicesDesign and DevelopmentDesign and develop convergent media learning resources for flexible and distributed learning environmentsBuild engaging learning interactions using Flash (actionscript)Develop learning resources using Dreamweaver (HTML, CSS, Javascript)Develop Dreamweaver templates to streamline work processesPrepare and edit audio and video for online useDesign and build websitesEnsure web accessibility on all developed projectsGive technical guidance in project initiation discussions with clientsKey Projects:CSSN projects - RPL and Assessment toolsSeveral hundred products involved, mostly CDROM resources to assist VET facilitatorsVET Curriculum Project Tracking DatabaseBuilt in SQL with custom built Microsoft Access front end to track all projects and reportingAuslan - The Grammar DiscBuilt in flash - a high profile fee for service multimedia learning resource for the deaf to improve workplace reading and writing skillsK-12 Middle Childhood IntegratedA large suite of highly visual online products for SIDE with numerous flash interactions

WestOne ServicesDesign and DevelopmentEnsure all online and print products meet high quality standards and guidelinesUser acceptance test all products across a range of platforms to check compatibility and accessibilityProvide feedback on products to project managers with recommendations

Provide systems analysis with written recommendations to clients regarding hardware and software specifications and cost effective purchasing optionsImplement systems and networking solutionsProvide system administration, server maintenance and backup systems support and trainingDevelop and maintain client websitesDiagnose, repair and resolve hardware and software problems - including virus/malware removal and preventionData recovery One on one training and supportComputer assembly and installation

WestOne ServicesCorporate DevelopmentProvide customer support for WestOne’s Online services, such as WebCT - learning management systemProvide 1st and 2nd level computer support and allocate other service requests to the WestOne’s IT staff and developersManage the video conferencing facilities and the booking schedule while also providing technical support

WestOne ServicesK-12 Curriculum ResourcesProvide project support to the K-12 Curriculum writers and Project Managers especially in relation to the use of information and communications technology for content developmentDeveloped process for the conversion of old Macintosh format documents into a useable PC compatible versionProvided IT support for all project managers, writers and admin staffDeveloped presentations for project managers to showcase completed and resources still in development to clients and stakeholders

Diagnosed, repaired and resolved hardware and software problems - including virus/malware removal and preventionProvided customer service and support - face to face and telephoneAssembled and built computers and laptopsInstalled and maintained networksMentored other technicians

Diagnosed, repaired and resolved hardware and software problems - including virus/malware removal and preventionProvided customer service and support - face to face and telephoneAssembled and built computers and laptopsInstalled and maintained networksMentored other technicians

Working student - studying Bachelor of Science (Marine Biology) at Murdoch University and then Bachelor of Science (Computer Science) at Edith Cowan University.Diagnosed, repaired and resolved hardware and software problems - including virus/malware removal and preventionProvided advice about customers’ hardware and software specifications and cost effective purchasing optionsProvided training and supportAssembled computers and installed networksDeveloped and maintained client websites