I am a hardworking, highly motivated individual with a proven record of over several years of experience in contact centre industry, carrying out supervising; staff appraisals; HR responsibilities and an overall interest in the wellbeing of staff. With an enthusiasm to gain an understanding of any business, happy to study and work in accordance with work-plans, explaining them to staff and ensuring a healthy positive work attitude within a successful and productive team. Able to cope extremely well under pressure, prioritising workloads and demonstrating problem solving skills, even when put ‘on the spot’. Excellent communication skills, both written and verbal, able to interact well at all levels with the ability to adapt to any situation. I have the drive, motivation and determination to achieve any challenge that I come across.