As a Finance Controlling Intern at Odyssey Hotel Group, I assisted with month-end closing, booked purchase invoices, participated in business meetings, and supported audit preparations. I gained hands-on experience in financial operations and deepened my understanding of financial processes within the hospitality industry.

Responsible for handling lost baggage claims and providing reports to carriers.Acted as a liaison between passengers, the airline, other handling agents, and courier services.Key duty was reuniting passengers with their baggage, requiring calmness and professionalism in potentially stressful situations.Gained valuable experience in the aviation industry and developed strong communication and problem-solving skills during the internship.

Provided guidance and support to passengers with special needs at Schiphol AirportAssisted passengers with mobility challenges, disabilities, language barriers, and other factorsHelped passengers through security and customs control, ensuring awareness of necessary procedures.Assisted in completing required forms and documentationGained valuable experience in customer service and working effectively with diverse groups of people