Leon Pridgen Email and Phone Number

Log analysisMachine reimaging (macOS and Windows)Malware/Virus removal and analysisPhishing mailbox monitoring and remediationThreat feed monitoring and updatingSIEM tool incident monitoringSIEM tool dashboard/reporting creation and monitoringJump cloud administration and monitoringActive Directory Federation Services in the cloud OU, GPO policy managementMDM policy managementInternship security project Gap analysis using (RMF) NIST SP 800-53, Rev 5, (CMMC) NIST SP 800-171/172, and ISO 27001 Developing Findings Remediation Plans of Actions and MilestonesPolicy and Procedure DevelopmentST&E activities on Metaversity EDTech productOther duties as assigned.

• Answered inbound calls to resolve customer inquiries and order issues.• Deescalated irate customers and resolve their issues in a timely manner.• Troubleshooted and resolved computer system issues that may result in system downtime. • Ensured company compliance to pass regular audits.

• Maintained automated, electrical, hydraulic, mechanical, and pneumatic equipment for proficient operation.• Performed routine preventive maintenance. • Responded to emergency mechanical situations in a quick and proficient manner to reduce downtime. • Troubleshooted and repaired down systems (PLC, PC, Copier/Printers) . • Mentor and assist newly hired employees in correct company procedures.

• Maintained customer satisfaction through great customer service.• Stocked and Rotated products as needed.• Loaded and Unloaded grocery trucks as needed.• Performed assessments of company inventory for loss and reclaimed items. • Trained team members to meet company policies and standards.

• Maintained customer satisfaction through great customer service.• Maintained facility through performing routine cleaning.• Stocked and rotated products as needed. • Trained team members to meet company policies and standards.