Leon Roth Email & Phone Number

Beaver Dam, Wisconsin, United States

Beaver Dam, Wisconsin, United States

Stocking and Downstocking

Madison, Wisconsin, United States

Hartford, Wisconsin

- Support: Contact center, diagnosing, troubleshooting, and resolving application questions and issues, providing education to clients on functions and features, and escalating problems as applicable.- Analyst: Examine data within case management software, internal documents, as well as collaborate with the team to find data. With the data found, respond to clients with potential answers to their questions. Along with the potential answers, there may be a need to re-connect with the remote software, Bomgar.

Watertown, Wi

- Front line technical and software support to all end-users through telephone calls, walk-in requests, and daily task assignments or tickets. Prioritizes need and shifts priorities as appropriate and necessary. Multi-tasks efficiently.- Prioritize and schedule support tickets. Escalate support tickets as appropriate. - Set up equipment for users, performing or ensuring proper installation of cables, operating systems, or appropriate software. - Install and perform repairs to hardware, software, or peripheral equipment. - Evaluate software or hardware, and make recommendations for improvements or upgrades.- Assist in the configuration of BYOD for email and other access - Support of various versions of Microsoft Office Suite software. - Assist in setting up special functionalities for both in-house and off-premise users. - Perform project management as needed. - Assist in building and loading computer images. - Maintain all necessary documentation. - Assist in tracking of hardware and software inventories. - Assist in network support as needed. - Maintain a ticketing system called Track-It, a Help Desk software by entering support calls, closing support calls when completed, and producing needed reports. - Train end-users in the basic use of software and hardware applications and use. - Participate in an after-hours call rotation.

Beaver Dam, Wi

Part-time Professional Bus Driver which includes: Pre-trip inspections of each bus driven by completing a checklist. On a charter, then drive to a destination to pick up, then drop off at destination drop-off. If a route, do my pre-trip inspection checklist then go to the school to pick up then take all children safely to their homes.

Watertown Wi

Contract position gaining a great deal of Tier 1-3 experience in a hospital setting. • Answer phone, evaluate and prioritize incoming telephone, voice mail, e-mail, and in-person requests. Assist users experiencing problems with hardware, software, networking, and other computer-related technologies• Install, configure and manage PC hardware and software upgrades• This includes the relocation of users and setup of machines as they are replaced• Log and track calls using a ticketing system, and maintain history records and related problem documentation• Assist PC and office technology users over the phone and in-person• Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to supervisor or technical staff• Contact software and hardware vendors to request service regarding defective products.• Prepare packaging and subsequent shipment of leased machines back to the leasing company as the leases terminate• Keep supervisor and team informed of significant events and occurrences recommending solutions and interventions as appropriate• Other related duties and projects as assigned

Madison, Wisconsin Area

Contract position, computers imaged to a limited version Windows 7 with an image file. Then deploy computers to a computer lab. Setup thin-clients, and connect through the internal network to the VMware server. Work through Tickets while imaging computers/thin clients via remote with Kaseya and GoToAssist Enterprise software. Entry-level Active directory support. Helped with the print servers that connected directly to printers to add to the network.

United States

Contract position with the main focus of logistics. Coordinate premium freight shipments to and from John Deere Horicon Works as well as shipment to/from other locations. Created and managed a SharePoint page for information as well as forms for shipments as well as legal paperwork. I also help process and change ECR's, ECM's with multiple programs such as PDMLink 9.0, 10.0, SAP, Recon, WISE, Excel, Outlook. I also archive old part numbers that are no longer needed.- Focus; Analyze data from multiple sources (SAP, Wind-chill 9-10.0, WISE), change per specification analyst writer, and engineering design coordinators' requests. Coordinate the creation of external shipping orders (ESO), work orders (WO), purchase orders (PO). Analyze old blueprints for clarity and to determine the existence of them in the database. - SAP: transactions, changing, and or checking material components to create ESO’s for shipping anything outside John Deere Horicon. Create work orders to move equipment throughout the plant. Create purchase orders for ordering services, or for shipping and receiving to and from various locations around the world. Analyze existing ESO’s in SAP, communicate any issues that arise within the team or others within the facility.- Windchill 9-10.0 (PDMLink): Change many products to different statuses, addition, and removal of BoMs (Bill of materials), analyze data, and record on excel spreadsheets for other team members or design coordinators.- Recon: Analyze obsolete Drawings in a Vault adding notes in a spreadsheet, access information from SAP, and Wise (QWS3270). Update the existence of them in a database, version, revision, design control, or last activity, and or if canceled, over 5,000 blueprints gone through.

United States

Focus: Deployment tasks: Image, then install initial and updated software, run Windows updates, for new customers and existing customers. Communicate with customers for scheduling deployments, as well as communication of problems that arise through phone, and or email. Set up VoIP desk phones, troubleshoot any issues that arise. Explain to the customer how to use the operating system, if upgraded, any new software, and answer any questions the customer might have. Using a Clone/Migrate tool, for analyzing software/data from old workstation computers, to transfer data to a new workstation computer. If needed, remote into the customer’s existing workstation computer to analyze user documents for migration.Troubleshoot: above and beyond expectations, retrieval of data from Hard drive that seemed that the data may have been lost. I used special skills and tools to retrieve a customer’s information from the old Hard Drive.Encrypt entire hard drives with PGP or BitLocker, and change passwords at the deployment of a new computer with customers.

United States

Setup, Program, Run, Trouble shoot Amada Brake press.

United States

Setup, Program, Run, Trouble shoot ALL the Brake presses, All the CNC Turret Punch Presses, Created setup sheets for most parts as well as programs. Brake Presses include: Cincinnati (old mechanical, and new hydraulic, Accurpress, Amada (including Brake Press and CNC Turret Punch)

Associate'S Degree, Information Technology - Tech Support Degree

Bachelor'S Degree, Information Technology

Associate'S Degree, Network Specialist