Leon Samuel Email & Phone Number

Head of Engineering - Managed Services

Auckland, New Zealand

10 Years Journey at The Instillery ended in January 2023, it's time for a new challenge with Securecom Whanau.

Auckland, New Zealand

Mairangi Bay, Auckland

L3 Field Engineer.Get Escalated jobs from helpdesk L2 Level.Day to day customer facing role giving clients recommendations on their IT infrastructure improvements when needed.Get escalated P1 jobs onsite.Involve in helping project Manager's with project works when needed.Provide oncall support.Provide Server Maintenance to keep IT infrastructure up to date during scheduled outages.Required to travel to client sites and provide a professional manner whistle resolving any IT related issues in a timely manner.

- Microsoft Operating environments (server 2008, Terminal Server, SBS Server 2003, 2008,2011,2003 Enterprise Server, Microsoft Exchange 2003, 2007 and 2010, W2K, WXP, VISTA,WIN 7) core technologies and administration (MCP)-Microsoft 2003, 2008 Server support and implementation.-Workstation Installation (2000/XP/Vista/windows 7)-Network troubleshooting (Firewall sonicwall, Cisco Switching/Router and ADSL Routers, all sorts of ADSL and wireless routers, Cisco VPN and windows VPN)-Email implementation and support (Outlook)-Basic CITRIX Met frame support-Managing, Maintaining a Windows Server 2003,2008 environment-Active Directory-Work Flow Max– Job Manger Call Logging System.-Anti Virus Software - MacAfee, Symantec-Endpoint Protection management, NOD32, Trend Micro.-Printer Support and Service.-Remote and onsite support.-Backup Technologies – Backup Exec, VERITAS, Shadow protect, NT Backup.-Blackberry installations and testing’s/Iphone setups.-Manage mail Marshal and web Marshall Software to monitor spam and website.-Currently Managing 10 sites all together on my own.-Projects- Coordinate and implement on deadlines. -Use Naverisk Monitoring software for System Monitoring and Support remotely.

Suva, Lautoka

- Attend to all warranty related calls for Hewlett Packard products and issue part numbers if applicable to Helpdesk for warranty processing.- Support and installation of HP and Compaq Servers hardware- Identify technical training needs for service and support personnel.- Manage and conduct weekly meeting and resolve the outstanding issues on service calls- Involved in project implementation.- Attend to all Hewlett Packard Corporate clients’ issues related to Servers/Domain Controller/DNS - Server/File Server/ISA Server 2000, & Windows Server 2003.- Support Services to hotel Networks- AD, DHCP, DNS, Symantec Antivirus, and Backup & MDaemon Email Server.- Support approximately 100 HP Proliant Server Hardware for HP Clients in Western Division. - Involved in upgrades and new server implementations.

Diploma In Electronics Engineering, Electrical And Electronics Engineering

Education record