Leon Simpson Email & Phone Number

Saskatoon, Sk, Ca

Saskatoon, Saskatchewan, Canada

• Provide support and management for a team of Technical Support Specialists to consistently deliver outstanding multichannel support, while nurturing their careers and personal growth within the organization. • Manage & schedule technical training of new and existing team members. • Outlines and monitors teams key metrics, ensuring these are met monthly and quarterly in alignment with organizational goals. • Identify areas of improvement and find effective ways to address each. • Assist with Technical Support Specialist tasks as needed.

Saskatoon, Saskatchewan, Canada

• Provide Technical Support to partners through various communication channels such as Chat, Zendesk Tickets, Emails and Phone. This includes but is not limited to diagnosing and resolving system related issues which affect the functionality of day to day use of the platform. • Act as a liaison between partners and our development teams to diagnose, troubleshoot and report technical bugs in an effort to resolve these issues. • Provide general information on the platforms functions and assist partners with products and navigation. • Offer Technical Support to diagnose, resolve and isolate system related issues which affect the functionality of day to day usage of our platform. • Act as a communication bridge between partners and our developers to diagnose and report technical bugs or system related outages. • System update and data reporting through basic SQL and API’s.

410 22 St E 15Th Floor, Saskatoon, Sk S7K 5T6, Canada

Set Monthly and Quarterly goals aimed at driving performance to meet companies goalsProvide comprehensive weekly, monthly and quarterly reports showing proof of performance by the team in alignment with organizational goals.Build necessary training resources and provide required resources to get employees promoted to a more technical role. Manage major projects aligned to high priority accounts.

1 Megabyte Drive, Montego Bay, St. James, Jamaica

In this role, I was the lead for the Employee Engagement Team which planned and executed initiatives geared towards driving Employee Engagement by analyzing and using different channels/mediums with the end result being a boost in agent morale and overall performance and productivity.

1 Megabyte Drive, Montego Bay, St. James, Jamaica

Project Coordinator - plan and execute different corporate events. Find ways to improve employee engagement within the work environment. Support the business in their Recognition & Rewards, Knowledge Improvement, Performance Improvement and Overall Engagement efforts and closely monitors the effectiveness and efficiency of the related activities. • Propose creative ideas to improve center engagement through services and events/activities • Plan, design and produce events/activities while managing all project delivery elements within time limits• Plan, execute and liaison with other departments or groups on projects which create a positive impact both locally and globally• Liaise with support functions to identify their needs and to ensure customer satisfaction• Provide feedback and periodic reports to stakeholders• Organize and manage company social events ensuring effective and efficient execution. • Conduct pre- and post - events/activities evaluations and reporting on outcomes• Create effective, high impact multimedia in support of accepted activities and events • Assist in the reinforcement of key communication activities throughout the center• Proactively handle any arising issues and troubleshoot any emerging problems on the events/activities day

Jamaica

Process contacts through different mediums such as chat, email and phone. Resolving customer's order issues, assisting with edits, placing orders and providing information on products and services offered by Vistaprint while up-selling and cross-selling where applicable.

1 Mangrove Way, Montego Bay Freezone, St. James, Jamaica

Data Entry - enter required data & product information.Brand Registration - enter new brands into system for agents to use when doing data entry. special brand related projects.Assistant to the Information Technology Department - assist with loading, installation & repairs off CPUs.

Montego Bay, Jamaica

Service & repair automobiles. ( engine & transmission oil change, remove & replace defective parts)

Certification, Business Administration And Management, General

Principles & Practices of Project Management, PMI Certification

Nctvet Level 1 Certification, Automechanics

Cxc Social Studies, Basic Math & Visual Arts, Visual Arts