1. Under general direction, undertake reception, administrative or general office duties for both inpatient and ambulatory services, to provide high quality administrative support for clinicians and customer focused services to patients and their carers.2. Undertake duties as outlined in the relevant operations manual in accordance with departmental policies and procedures.3. Provide high-level customer services, in accordance with quality customer service principles and practices.4. Work in a collaborative and flexible manner with all staff members to provide administrative support during hours of operation as directed. 5. Undertake all data entry with a high level of attention to detail and accuracy.6. Supervise, train and support colleagues as required7. Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

• Provided high level customer service, liaising with clients to ensure a transparent and effective communication. • Managed phone calls, responded to emails and handled office tasks and other duties that support business operations.• Delivered general administration/reception duties, including document preparation, filing, photocopying, scanning, archiving, and fax operations.• Maintained an up-to-date level of knowledge about the Client's policies and procedures• Conducted data entry, invoicing and reconciliation by using Xero.• Organised booking and rescheduling appointments with clients as required.

• Conducted 40-50 purchase orders’ data entry with a high level of accuracy and efficiency, generating average $10m in revenue each year during 2022-2024. • Provided daily assistance to customers with their transactions via bank transfer, credit card, cheque, debit card and cash.• Greeted customers and delivered high-quality customer services via a confident, friendly and professional phone/email manner, cultivating and maintaining positive relationships with key clients and boosting company profits by 13.4%.• Maintained and updated company databases and client accounts, handled general office duties, prepared regular reports on monthly turnovers, expenses and office budgets.• Served as reception desk support of Glass Tech Australia’s online service to respond to a range of customer enquiries such as quote requests, order ETA, order chasing up/pushing through and order detail amendments.• Assisted with Accounting team for reconciling orders, invoicing customers, tracking receivables and following up on overdue payments.• Assisted with Dispatch team for daily delivery list and route optimisation, site address confirmation and delivery time arrangement.• Applied advanced MS Office skills in daily routine work. Used Excel for glass consumption and daily turnover analysis and manipulation including data visualization and chart creation.

• Processed and received over 10+ incoming product deliveries daily. Utilised in-depth knowledge of product placement to relocate onto storage shelves, coolers or bins during entire 2-year tenure. • Developed and synthesized profound product/ store knowledge with interpersonal skills to ensure a comprehensive customer experience through to sales at till-end, facilitating approximately $30000 in daily sales for Tongli Supermarket. • Adopted forward-thinking approach to OHS risk management by keenly identifying key hazards and defusing by implementing cleaning protocols, ensuring 100% compliance with relevant WHS standards and regulations from 2019 through to present day.

• Provided assistance to senior manager and adeptly analysed water samples and accomplished tests. • Entrusted with environmental engineering contaminated water project. Leveraged project management to plan, schedule and coordinate detailed design phases, guaranteeing completion of project within 6 months. • Carried out onsite sampling activities such as odor collection, organic sulfide and ammonia gas collection, fumes and soot collection, PM collection, water sampling during entire employment span.

• Applied robust financial forecasting methodologies to deliver an accurate customer financial report in accordance with key account sales plan. • Supported 5-man Marketing Department to organize commercial activities with potential clients, generating $6m in revenue between Q3 and Q4 2018. • Grew and involved existing customers and generated new business opportunities through strategic selling, influencing and skillful negotiation, boosting company profits by 20.7%. • Developed and circulated key account sales plans for key distributors and partners to meet targets for sales and expanding market presence 1.5-fold within 6 months.

Conducted chemical vapor deposition (CVD) experiments and analysed the conductivity and stability of quartz glass tubes with metal films.

• Performed in the laboratory as supporting role amongst 3 researchers on water and soil sampling on-field, preparing facilities and chemical reagents for on-site testing to ensure smooth testing processes throughout 12-month career.• Uncovered sampling results, independently carrying out laboratory tests for 6 months for general water quality such as TN, TP, COD, and E-coli of water samples from Yangtze River to meet research objectives.• Integrated experimental data, background information and published monthly water quality reports of Chenhang Reservoir on the website, garnering 3000+ readership in 7 days.