Leon Stephenson Email & Phone Number

Edinburgh, Scotland, United Kingdom

Responsible for a unified communications architecture, engineering and design function, aligning products and services with business and technology strategies in accordance with NWG architecture and design governance framework.Technology Strategy - Contribute to domain technology roadmaps and influence bank strategy for new and emerging UC products and services.Technology Adoption - Primary point of contact for the introduction of new UC technology and tech adoption process.Technology Standards - Author and/or maintain AED artefacts that include but not limited to standards, build documents, product and technology roadmaps.Lifecycle Management - Hardware and software lifecycle management of UC products, components and services.Capacity Reviews - Proactive review of UC resources and services to ensure they meet current and future business requirements.Platform Vulnerability & Risk Management - Review and manage emerging risks & vulnerabilities across the UC portfolio.Consultancy and Collaboration - Provide consultancy services and ad hoc guidance to the business, operations and project teams. Recommend appropriate UC products and services to deliver successful outcomes.Architecture Simplification & Optimisation - Initiating service improvement plans/proposals to realise architectural benefits, superior user experience, reduced TCO and enhanced resilience.Engineer. Operate. Protect.

London, United Kingdom

London, United Kingdom

Voice Transformation Programme.

Manchester, United Kingdom

Design authority for a £1.3 million voice transformation programme.Think Money Target Architecture Day 1 (Went Live Q4 2013) • Dual Data Centre Deployment • Duplex Avaya Common Server with SW duplication running CM R6.x with Elite & Business Advocate supporting ~1400 seats. • Avaya Core Survivable Server • Geo-redundant G450 Media Gateways • Geo-redundant Avaya AES R6.x • Geo-redundant Avaya System and Session Managers R6.x • Avaya Aura Messaging R6.x • Geo-redundant Avaya Experience Portal R6.x with VXML IVR and Call Back Manager Applications. • Avaya Proactive Contact R5.x • Avaya CMS R16 • Geo-redundant Sonus 5100 Session Border Controllers mediating 600 SIP Trunks • Verint Impact 360 suite R11.x • F5 Big IP Virtual Edition - Providing LTM for IP Softphone & IVR Web Services

City Of London

Voice projects role contributing to the resilience programme of works implementing new IPT systems and voice services that are more resilient, and which better facilitate staff mobility (~16,000 IP endpoints) between campus buildings, by reducing the criticality of data centres in existing campus office buildings, by the creation of new recovery sites, and by the establishment of new procedures for business continuity management.

London, United Kingdom

A strategy, architecture and engineering role within the RBS Global Infrastructure Services voice team. I’m primarily responsible for the HL - LL design, engineering, and governance of IPT, UC solutions and related adjuncts. This includes technology roadmaps, qualifying ‘Solution Design Briefs’, writing ‘Technical Design Architecture’ documents and the design and delivery of IPT/UC ‘Proof of Concepts’ and ‘Technical Evaluations’.Engineered a unified call logging platform collecting CDR circa 30k endpoints for both trader and non trader voice/video environments.Technical evaluation of SIP, SBC's, Session Management and Avaya/Cisco interoperability. Technical evaluation of unified communication solutions, OCS RCC, one-X Mobile and Portal Server.Contributing towards the Installation and Configuration of an AVAYA UAT and DEV Environment which includes:HP DL360 G7 Common Server CM 5.2.1S8800 CM 5.2.1S8800 HA AES 5.2 on System PlatformDell R610 AES 6.x on System PlatformS8800 System and Session Manager 6.1S8800 MM 5.2 SIP Integration with Session ManagerG450G650G700 LSPS8720 CM 5.2.1 ServersS8720 CM 5.2.1 ESSS8730 MM 5.0 with MSS including Web Client, WSO Server, Find Me/Follow Me and Email notification.S8510 AES 4.2.3 with RCC Integration for OCSS8510 one-X Mobile Server r5.2 SIP Trunk IntegrationOne-X Portal R5.2S8500c EMMC SIP Trunk IntegrationVERINT CSCM 7.8 (DMCC service observe)Syntegra ITSNICE VR

Senior enterprise engineer looking after all aspects the of the AVAYA IPT estate for HBOS on behalf of AVAYA. This included multiple systems and adjuncts serving over 10k IP endpoints. S87xx, S8500, S8300, G350, G700, G650, ESS, LSP, AES, Modular Messaging, Intuity Audix, HA CMS.

Senior enterprise engineer looking after all aspects the of the AVAYA IPT estate for HBOS on behalf of AVAYA. This included multiple systems and adjuncts serving over 10k IP endpoints. S87xx, S8500, S8300, G350, G700, G650, ESS, LSP, AES, Modular Messaging, Intuity Audix, HA CMS.

Looking after all aspects of the AVAYA IPT estate across EMEA. Involved in multiple projects and deployments for a number of clients including, T-Mobile, Nectar, Trainline, Nokia, Amex, Capital One, British Bakeries etcS87xx, S8500, S8300, G3r, G350, G700, G650, ESS, LSP, AES, Modular Messaging, Intuity Audix, CMS.

In August 2004 I was given the opportunity to move into a project & design management role within Telinet Limited. My main duties were technical pre sales support, design and full project management of new installations, procurement, circuit delivery and resource management.

Field based UK wide role working on client’s sites to provide maintenance, upgrades and Installations on AVAYA Index, AVAYA IP Office, and Ascom inteligate, Mitel 3100 and 3300 Business Systems. Worked closely with service desk to ensure faults were fixed in a timely manner, adhering to SLA’s in place.

Savings and current account management.

Education record

Gcse, Maths, English, Science, Geography, Art