Leon S. Email & Phone Number

London, United Kingdom

London, Greater London, United Kingdom

Maintain energy and water meter information on Qube and Team Sigma DatabaseManage monthly meter round process, validate and import data. Manage empty unit supply and change of TenanciesInstruct suppliers regarding contract changes on empty unitsReceive utility invoices, verify and code for payment processing.Investigate and resolve billing issues with energy suppliersChase utility invoices for approval.Post utility invoices which have been authorised for payment onto ECS.Prepare utility invoices for Cheque and BACS payment runs.Daily banking, raising Invoicing, Direct Debit processes

Ealing

Receive repair calls from residents and other client groups and issue repair orders.Process invoices for subcontracted work.Liaising with residents to resolve complaints.Coordinating gas safety checks and gas installation appointments using internal management system.Managing the Gas management policy and the Gas Operational procedure to include all gas related work. Liaise with residents, contractors & support workers to ensure that repairs are completed within target.Monitor the progress of outstanding repairs.Approve variation cost over threshold price.Producing monthly KPI reports for contracts manager monthly meeting.Co-ordination of voids turn on & test before new tenancy.Ensuring Mears Group remains compliant with its statutory/regulatory responsibilities.

Hammersmith & Fulham

Coordinate all reactive & planned Gas installs in-house & subcontracted.Reporting the success/failures of Gas installs and services to Contract ManagersReviewing customer requirements to identify requests that are out of scope in the contract and re-charging the client in order to profit from the additional work requestedOversee the WIP folder.Efficiently completing ad hoc everyday tasks – filing.Organize monthly toolbox talks, Register all Boilers with Gas safe.Management and data inputting onto CRM.Coordinating post gas installs e.g. building works.Monthly data analysis & reporting of KPIDiary management for Gas installs surveyor.Planning & allocation of door entry systemsManaging planned maintenance reports.Raise purchase orders engineers materials & van stock.Authorizing engineer’s timesheets.Planning & allocation of scaffold for reactive & planned works.Process invoices for subcontracted work.Approve variation cost over threshold price.

Wembley Park

Co-ordination of voids turn on & test before new tenancy.Liaising with residents to resolve complaints.Coordinating gas safety checks and gas installation appointments using internal management system.Managing the Gas management policy and the Gas Operational procedure to include all gas related work. Producing monthly KPI reports for contracts manager monthly meeting.Assist with property services to prepare annual estimates for team expenditure.Report on possible sub-letting of properties to Housing Officers & Fraud team.Draft up court summons for forced entries on late gas services.Ensuring Network Housing Group remains compliant with its statutory/regulatory responsibilities.

Highbury & Islington

Receive repair calls from residents and other client groups and issue repair ordersLiaise with residents, contractors & support workers to ensure that repairs are completed within target.Monitor the progress of outstanding repairs.Ensure appointments booked with residents for surveyors and for repairs to be carried out and ensure targets are met for repairs visitsLiaise with out of hour’s service to ensure it is working effectively.Issue works orders for void works and update Caresys on void progress.Advise Repair Desk Supervisor of any day to day shortcomings within the maintenance system.Check gas defect reports.Carry out resident satisfaction surveys.Communicate effectively with residents and other clients, both verbal and in writing, to provide a front line customer orientated service.Book annual gas inspection (CP12) for tenants and agencies.Book Asbestos and fire risk assessment for all properties.Ensure that CP12 appointments are logged on the systemInput, file and sort batched invoices weekly. File any relevant correspondence in correct property files

Camden

Manage rent and associated queries from residentsUpdating weekly income collection KPI reportsAdministrative support - filing, photocopying, scanning. Accurate and prompt posting of all rent receipts. Maintain and update Housing Benefit notifications.Reconciling and reviewing suspense accounts and taking appropriate Make adjustments to accounts ensuring appropriate authorisations have been obtained.Administer the collection of rent arrears.Ensure all housing benefit payments and schedules are accurately processed and codedMaintain the computerised rent system.Ensuring accurate allocation of cash to debtor accounts.

Bachelor'S Degree, Business Management

Understanding organisational behavior and structure. Critical thinking and analytical skills, alongside familiarity with evaluative.

A-Level, Business Studies, Sociology, Ict