Leon Toki Email & Phone Number

Canada St, Aucllamd Central

Takapuna

Principal Barber Tutor for Premier Institute Auckland

70 Shortland Street

Maintain and constantly review client service standards.Work with Owner/Senior Stylists in maintaining hairdressing techniques; keeping with client's wishes and current fashion trends.Ensure salon cleanliness and maintenance; small maintenance jobs are carried out and paid for from petty cash.Communicate through all staff levels about company policies, future plans, staffing changes and management concerns.Plan future staff requirements to maintain levels and fluctuations in trade throughout the year.Ensure smooth running of reception in particular with overall responsibility for cash. Ensure appointment changes and deletions are altered. Clients telephoned as quickly as possible in the event of cancellations or stylist absence.Work closely with Owner in promoting the company's image though all media e.g. advertising, shows (trade and public).Liaise with Owner on ordering/maintaining stock levels.Take full responsibility for all paperwork in connection with bills and money.Weekly banking, ensuring daily takings and petty cash are balanced.Senior Stylist role maintained.

Covent Garden, London

Scheduling guest salon and spa services while implementing proper procedures.Greeting guests and escorting to waiting areas.Educating guests on services.Maximize books for each service professional manner.Closing sales and encourage guests to pre-book services.Cross-service recommendations.Product recommendations.Executing standard telephone procedure using appropriate customer service etiquette.Confirming appointments.Informing stylists of daily schedules and/or any adjustments.Resolving guest challenges, utilizing support from the Salon Manager when necessary.Responsibility for balancing and checking register drawer.Performing other administration duties as assigned.Interaction with guests, involving the utmost in professionalism, ethics and confidentiality.Interaction with other team members and management, involving the utmost in professionalism and teamwork.Answering the phones and dealing with subsequent enquiries and bookingsRetail hair-care products and services.Monitoring and renewing stock levels.Scheduling appointments for the hair stylists.Fulfil administrative tasks.Assist in keeping salon clean and tidy.

Chiswick, London

General ad-hoc reception duties: Computerised bookings; telephone/walk-in enquiries; monetary payments Development of professional relationships within new team.• Senior Stylist role maintained

Maintain and constantly review client service standards.Work with Owner/Senior Stylists in maintaining hairdressing techniques; keeping with client's wishes and current fashion trends.Ensure salon cleanliness and maintenance; small maintenance jobs are carried out and paid for from petty cash.Communicate through all staff levels about company policies, future plans, staffing changes and management concerns.Plan future staff requirements to maintain levels and fluctuations in trade throughout the year.Ensure smooth running of reception in particular with overall responsibility for cash. Ensure appointment changes and deletions are altered. Clients telephoned as quickly as possible in the event of cancellations or stylist absence.Work closely with Owner in promoting the company's image though all media e.g. advertising, shows (trade and public).Liaise with Owner on ordering/maintaining stock levels.Take full responsibility for all paperwork in connection with bills and money.Weekly banking, ensuring daily takings and petty cash are balanced.Senior Stylist role maintained.

Ensure high levels of customer service are delivered and maintained. Support and assist other team members within the salon.Promoting the Company's image though all media e.g. advertising, shows (trade and public). Promote actively the sale of products and maintain a consistent high level of retail sales. Ensure a positive example is set to other team members in the specific areas of behaviour, appearance, customer service and attitude. Undergo any self-development and training as necessary. Building an understanding of professional salon operations. Up to date knowledge of Health and Safety standards.Face to face client interaction, satisfaction of services provided being paramountEnsuring equality of opportunity in all aspects of work.Ensuring daily takings and petty cash are balanced

Education record

Sixth Form Certificate - Chemistry, Biology, English, Mathematics, Economics

Associate Diploma, Hairdressing