Monitor all QNB active ATMs, BCDM, ITMs and SCK statues using Aptra vision.Assign problems detected in Vision to concerned units.Log/documents all service calls being escalated to other parties.Track and log ACC FLM Daily schedules and their respective reports. Respond to any client inquiries thru phone or email. Encode all captured card and journal rolls being collected by field teams.Prepare daily / hourly and monthly reports to be submitted to the bank.Make necessary follow ups on any service calls.Inform all concerned departments on any incident.Make proper turn over of all activities that happened during their shift to the succeeding.

Developing Safety Policies and Procedures: Drafting, implementing, and updating safety policies, procedures, and guidelines to ensure compliance with regulations and best practices.Risk Assessment and Hazard Identification: Conducting regular inspections and risk assessments of the workplace to identify potential hazards and assess existing safety protocols.Safety Training and Education: Designing and delivering safety training programs for employees to increase awareness and promote adherence to safety protocols.Accident Investigation: Investigating workplace accidents and incidents to determine root causes, contributing factors, and preventative measures to avoid future occurrences.

Provide quality and approved safety training international and local standards.Arrange training request from Safety training departmentCheck and ensure request form are sign by department heads/authorized signatory.Communicate with the requested person and arranged according to their needs (Timing, Schedule and Training room)Counter check the quality of the trainings, check training materials.Ensure practical session onsite meet’s the client’ standards/as per QCS 2014 standards.Observe the Trainor’s and trainee’s during and after the training. Keep track of attendees, attendance sheet, assessment form, Feedback form and PPE if needed.Answers all inquiry with regards Third Party Training’sPoint of contact to client and the DISS Training Department

Customer ServiceCollect all personal information of the customer and input in the system.Ensure that all bank details (Account number, name, IBAN, SWIFT code andIFSC code) are all correct before sending it to the corresponding bank.Dealing with foreign currencies such as (USD, GBP, EUR, CAD) And etc.Identifying fake notes local and foreign currencies.Sending email to remittance department for customer’s issues, pendingremittances. Such as credit status, cancellations, amendments, blockedtransaction, AML enquiry.Updating the status of transaction and give updates to the customers whocouldn't receive their money at the time of processedDealing with customer complaints and giving them the best solutions.Updating the customer registration to the data base.