As the sole Technical Writer at Jive, responsible for writing and updating end user, administrator, and developer documentation for new and existing features. • Researched and translated technical information into web-based documents for non-technical and technical users.• Conducted interviews with various technical staff to gather data for documentation.• Implemented Google analytics in our Help system to better understand documentation usage and improve customer engagement.• Automated the developer documentation builds alongside a build engineer, and documented the new process. This increased our team knowledge of API docs so we could more easily fix bugs and update the documentation.• Updated the Help system design look and feel to improve website usability.• Documented Jive’s new command line builds when the entire installation was reinvented.• Upgraded the DITA open toolkit, integrated the Oxygen WebHelp plugin, and ensured no browser cache to improve performance and remove errors.• Transformed our DITA-based documentation set from an Eclipse Help center to the more versatile HTML5 output, and troubleshooting build errors during the process. • Improved our end-to-end release process and tool chain by moving our documentation repository to git, automating help builds, and restructuring the DITA Ant builds.

I was the only writer on the development team for a web application where I introduced writing standards to documentation that had been freely crafted. • Created dozens of user-centered and technical documentation requiring quick turnaround.• Developed and maintained several SharePoint sites as SharePoint Administer for the Financial Services Development group.• Developed installation guides and technical reference material for the technical support groups. • Wrote UI text and error messages with the user experience in mind.• Designed and Developed an html-based Help System using CSS to improve the readability and availability of documentation for the user.

• Successfully planned and managed product releases for the Documentation team, including balancing workload between two writers that was previously carried by four writers.• Collaborated with the design team to create a printed manual template that aligned with the corporate style.• Became the writer expert on the web analytics product, developing the user-centered manuals and online help using product requirements, functional specifications, design documents, and interviews. • Participated in a large-scale single-sourcing project while simultaneously supporting new product releases. Migrated hand-coded HTML to FrameMaker and implemented a modular content design.• As active member of cross-departmental project team, provided feedback to engineers with a goal to improve product usability.

Wrote and maintained technical user documentation, including man pages, for a Linux-based security software that profiles applications to control what the applications read, write, and execute to prevent hackers from exploiting vulnerabilities and gaining control of Linux applications.• Interviewed technical resources and researched best practices for network and security set up.• Wrote and maintained help documentation in HTML for a Linux-based server appliance software and secure Linux operating system.• Wrote and maintained the user and system administrator guides in FrameMaker.• Wrote and maintained man pages to improve the system administrator experience.• Prepared release notes and installation notes for a Linux operating system and software.• Edited Perl, JAVA and other internal scripts to incorporate the Help system into the Immunix server appliance product.